BPM Platform Business Benefits
Today’s volatile economic climate necessitates a cost-effective business process management (BPM) platform that rapidly delivers tangible benefits. BPM platforms should seamlessly integrate with a company’s existing IT infrastructure, optimize IT operations, and enhance customer experiences. For example, a bank might utilize enterprise BPM software to streamline complex procedures, empower its customer service representatives with detailed customer information or next-best-actions, and manage siloed operations.
The ROI was 321% with a payback period of less than 12 month.
ME used Pega to provide eight new banking applications that enable straight through processing and decision automation to offer a superior customer experience.
Pega’s BPM Platform
Pega’s BPM platform achieves faster results than any other enterprise BPM solutions.
Pega also supplements its BPM platform witha wide array of industry-specific solution frameworks. These solution frameworks speed the creation and launching of rich BPM services for industries including financial services, insurance, healthcare, and communications. Embodying industry-best practices, Pega’s platform frameworks jumpstart your applications with industry-appropriate data models, role definitions, workflow processes, security models, and auditing mechanisms. Solution frameworks also provide industry-specific reports, enterprise data connectors, and user interface templates. Pega’s BPM platform puts you well on your way to deploying process applications that increase productivity, eliminate redundancies, reduce errors, and improve customer service.
Pega is built on open APIs and easily integrates with your existing IT infrastructure. The platform’s central process and rules database runs on Oracle, SQL Server, or DB2, and the system supports distributed concurrent business process management services on any mix of Windows, Solaris, Linux, AIX, and z/OS platforms.
Whether your goal is an optimized banking business process, straight-through-processing for insurance claims, more efficient case management for trouble tickets, or any other business process improvement, the Pega BPM platform will get you where you want to go more quickly than any other technology on the market.
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- Capgemini’s A Productivity Comparison of Pega vs Java (Analyst Report)
- Dynamic Case Management For Dummies (eBook)