Pegasystems Thought Leaders Introduce “Process of Everything”

Contribution to Annual Workflow Management Coalition (WfMC) publication extends Internet of Everything for next generation BPM

CAMBRIDGE, Mass. – October 9, 2013 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, today announced its thought leaders have again been selected to appear in the well-followed annual Workflow Management Coalition (WfMC) on BPM. The handbook is in its 12th year and is used worldwide as a resource by education, business, and government.  The 2013 edition is titled, “Intelligent BPM Systems: Impact and Opportunity” to highlight how intelligent BPM can help create the responsive organization of the future.

Pegasystem thought leaders Dr. Setrag Khoshafian, Chief Evangelist and Vice President of BPM Technology, and Don Schuerman, Senior Director, Solutions Architecture, co-authored a chapter in the book titled, “Process of Everything.” It discusses the opportunity that the BPM industry has to bring value and intention to the much discussed “Internet of Everything.” With goal-oriented process thinking, and the right real-time BPM technology, organizations can bring purpose to an internet composed of billions of connected devices ranging from the factory floor, to the family car, refrigerator, or wearable computers.

One of BPM’s early pioneers, Dr. Khoshafian is the author of several books and blogs on computing and BPM, including Service Oriented Enterprises. For  over 25 years he has invented, architected and led the development of several BPM solutions, as well as advanced database management systems research and development projects. Schuerman has been evangelizing the best practices of advanced BPM for more than 15 years, architecting and delivering BPM and rules-based solutions, while assisting Fortune 500 companies for greater results in the process.

Quotes & Commentary:

“Intelligent BPM solutions will orchestrate things, humans, and systems for business objectives, while leveraging the intelligence that is mined from data as well as those harvested from the mind of experts,” said Dr. Setrag Khoshafian, Chief Evangelist and VP of BPM Technology, Pegasystems. “Intelligent BPM systems will instantiate, complete, and resolve work created from these devices and serve as a bridge to connect these devices to human participants.”  

Supporting Resources:

For more information on Dr. Khoshafian’s past contributions to the Handbook, visit here.

To learn more about the book, visit: Intelligent BPM Systems: Impact and Opportunity.

To read Dr. Khoshafian’s numerous blogs, visit here.

To read Don Schuerman’s blogs, visit here.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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