Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016

Pega Customer Decision Hub honored for advanced decisioning and analytics capabilities

CAMBRIDGE, Mass. – November 30, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, announced today that the Pega® Customer Decision Hub was named a Silver winner for Best New Product of the Year in the enterprise category in the sixth annual Best in Biz Awards.

This award recognizes the Pega Customer Decision Hub’s ability to use artificial intelligence to enable organizations to build deeper customer relationships through intelligent recommendations on the best possible action to take with each customer. The Pega Customer Decision Hub extends across Pega’s entire suite of CRM applications, including Pega® Customer Service, Pega® Marketing, and Pega® Sales Automation, as well as third-party applications, so organizations can have relevant and personalized engagements during every customer interaction.

The Best in Biz Awards is an independent business awards program judged by a panel of 50 press and industry analyst members. The sixth annual program in North America received more than 600 entries from companies of varying sizes and industries. For a full list of winners, visit:


Quotes & Commentary:

“Today’s customers expect businesses to engage with them in the most timely and relevant way regardless of their channel of choice. If an organization cannot deliver, they’ll quickly be outpaced by their competition,” said Rob Walker, vice president, decisioning & analytics, Pegasystems. “We are honored to win this award as it recognizes the Pega Customer Decision Hub’s unique ability to combine artificial intelligence and real-time decisioning into a unified solution, enabling our clients to anticipate customer needs and create the best relationships possible.”

About Pegasystems

Pegasystems Inc. is a leader in software that streamlines business and enhances customer engagement in Global 3000 organizations. With more than 30 years of proven innovation, Pega seamlessly connects organizations with their customers across multiple channels in real time using market-leading CRM, advanced artificial intelligence, and powerful automation. Pega’s adaptive, cloud-architected applications – built on its unified Pega® Platform – empower people with comprehensive visual tools to easily extend and change applications to meet strategic business needs. For more information on Pegasystems (NASDAQ: PEGA) visit

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620