Pegasystems Named a Leader in BPM Platforms For Digital Business By Top Independent Research Firm

Report Ranks Pegasystems With Highest Scores In Strategy and Current Offering Categories

CAMBRIDGE, Mass. – November 19, 2015 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic business applications, today announced that Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating Business Process Management (BPM) platforms for digital business. Forrester ranked the Pega 7 application platform with the highest score in “current offering” and “strategy,” which are two of the three main categories evaluated by the firm.

In the report, The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015  (1), Forrester evaluated Pegasystems and 11 other BPM platform vendors across 31 criteria. In addition to the highest scores in the current offering and strategy categories, Pegasystems was also the highest ranked vendor in mobile engagement and contextual guidance. Pegasystems tied for the top score in 13 other categories, including collaborative modeling, smart forms and user experience, process and flow design, dynamic case management, decision management, reporting and analytics, digital workplace, guiderails and governance, life-cycle management, user interface integration, product strategy, smart process apps, and BPM revenue.   

Forrester observed the following on the rapidly evolving market: “The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy BPM platforms and service.” According to the report, the firm selected vendors for evaluation that demonstrated “breadth of support for digital business requirements,” “strong go-to market strategies and thought leadership,” “proven customer adoption across different geographies and verticals,” as well as “interest from Forrester clients.”

Forrester also recently ranked the Pega platform among the leaders in The Forrester Wave™: Real-Time Interaction Management, Q3 2015 (2) report. The Pega platform was the only software product to be included in both reports (3). This follows a string of additional analyst reports where Pegasystems was evaluated as a BPM leader, including Gartner’s Magic Quadrant on BPM-Platform-Based Case Management Frameworks (4) and Gartner’s 2015 Magic Quadrant for Intelligent Business Process Management Suites (5). Pegasystems also recently received the highest scores in Gartner’s 2015 Critical Capabilities for BPM-Platform-Based Case Management Frameworks (6).

Pega 7 is an industry-leading, model-driven application development environment and platform for the Pegasystems portfolio of strategic business applications. It empowers businesspeople to create and evolve their critical business systems, simplifying and automating operations so that organizations can reduce costs and improve business agility. In a September 2015 commissioned study conducted by Forrester Consulting on behalf of Pegasystems, a Total Economic Impact study found that Pega 7 delivered organizations a 321 percent return on investment while reducing time to market for new business applications by 50 percent (7).

Quotes & Commentary:

“Many businesses today are struggling to overcome the massive complexity of digital transformation initiatives as they race against more nimble competitors who are engaging customers in new ways,” said Don Schuerman, Vice President of Product Marketing and Chief Technology Officer, Pegasystems. “Forward-thinking organizations are now turning to Pegasystems as the underlying platform to power their digital transformation journeys and turn insight into action. We believe this recognition from Forrester further bolsters our long-standing leadership position in technologies that power digital transformation and  speed the pace of change across industries.”

Supporting Resources:

Analyst Report: The Forrester Wave™: BPM Platforms For Digital Business

Website: Pega 7 Platform Overview

Video: Pega 7 Platform Overview


All trademarks are the property of their respective owners.

1. Forrester Research, “The Forrester Wave™: BPM Platforms For Digital Business,Q4,” Clay Richardson, with Alex Cullen, Shaun McGovern, and Diane Lynch

2. Forrester Research, “The Forrester WaveTM: Real-Time Interaction Management, Q3 2015,” Rusty Warner

3. Note that each Wave report had separate selection criteria. Pega 7 was evaluated for The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015, while the Pega Customer Decision Hub, a unified part of the Pega 7 platform, was evaluated for The Forrester Wave™: Real-Time Interaction Management, Q3 2015.

4. Gartner, Inc., “Magic Quadrant for BPM-Platform-Based Case Management Frameworks,” Janelle B. Hill, Kenneth Chin, Rob Dunie, March 12, 2015

5. Gartner, Inc., “Magic Quadrant for Intelligent Business Process Management Suites, 2015,” Rob Dunie, W. Roy Schulte, Michele Cantara, Marc Kerremans, March 18, 2015

6. Gartner, Inc., “Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks,” Janelle B. Hill, Rob Dunie, Kenneth Chin

7. Forrester Consulting, “The Total Economic Impact™ Of The Pega 7 Platform.”

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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