New Research Identifies Three-Point Plan to Successful Intelligent Automation Implementations
Pega study demonstrates that greater collaboration across the business can transform organizations from intelligent automation laggards to leaders
CAMBRIDGE, Mass. – April 6, 2021 – Businesses need greater executive buy-in, implementation across the organization and more robust governance if their intelligent automation deployments are to succeed, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity. The global study, conducted by research firm iResearch, surveyed 1,000 respondents in C-level, vice-president, and director positions from 12 nations and multiple industry sectors on the maturity of intelligent automation projects today.
The study found that the technology is developing at a breathtaking pace and identified three areas crucial for any organization to consider to become an intelligent automation leader.
Implement a strong governance framework: When implemented properly, low code can bring business users into the intelligent automation development process. However, just 30% of respondents have a formal governance structure in place for all their intelligent automation projects to help minimize risk of inconsistencies and maximize business outcomes. This again underlines the importance of executive buy-in; almost half (49%) of projects that are driven by the entire C-suite reported as more likely to have formal governance structures in place to ensure the health and success of all projects, compared to 26% with CEO-driven projects, and just 24% with CTO-led projects.
Quotes & Commentary:
“The world of intelligent automation is fast-growing and quickly evolving,” said Eric Musser, general manager, intelligent automation, Pegasystems. “Businesses using intelligent automation solutions just a few years ago would have been considered leaders in the space, but would be laggards by today’s standards. The challenges and opportunities created by new data streams, low-code technologies, and ever-expanding customer engagement opportunities make it imperative that organizations engage at all levels of the business, as part of a center-out approach that structures technology around specific outcomes you want to achieve for the business and for your customers. Only then will you be able to reap the benefits of effective intelligent automation implementations now and into the future.”
Download Don’t get left behind: an enterprise view of the low-code automation landscape: https://www.pega.com/enterprise-view-low-code
Notes to Editors:
The survey canvased 1,000 C-suite executives, presidents, vice presidents, and senior directors, who work for enterprises in Financial Services, Consumer Services, Insurance, Healthcare, Life Sciences, Manufacturing, Media and Communications, Government, and Education. Of these, 42% of respondents are employed in business strategy or operations, while 58% work in IT, software, or engineering. They represent companies that operate in 12 countries throughout the Asian-Pacific region, Europe, and the Americas.
The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.
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