TCS: Simplifying and Automating Insurance Distribution Management with Pega

"Pega was the best fit technology from a solution perspective. We used the Pega's SFA framework and we did the mapping of the functionality of the agency management to what Pega SFA provides. There was virtually a one to one relationship between every functionality that SFA provides and what the agency management situation required"

– Ramesh Ramaswami, Transformation Partner, TCS

Today, leading insurers are seeking to address the challenges of digitalization. They need to redefine their value proposition to ensure they deliver fast, efficient service to agents and end-customers. Agent and customer retention is a major challenge faced by insurers globally. And, ease of doing business is an important factor influencing agent's choice of carriers.

In this video, TCS explores how they addressed the challenges for this global P&C carrier to create a sales agent desktop that was intuitive, scalable and "“"didn’t require training"”" to use.

Discover how Pega's CRM software helps you translate your customer leadership vision into practical, seamless and engaging execution for a Customer Evolved experience. Download the CRM Evolved eBook.


Related Resources

PegaWorld 2019

Registration is now open

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.