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What is intelligent automation?

Transform business processes. Increase productivity. Ensure work is on track and consistent. Automation makes it easy.

How Pega does it

Low-code application development

Apps have the power to streamline processes across your organization. Building them has never been quicker, easier, or more seamlessly collaborative. Leveraging Pega’s Low-code App Factory, business stakeholders without special tech training can create custom case-based applications within frameworks set by IT. These apps can help track workflow, even with remote teams – and that’s only the beginning.

Automation with RPA

Sending emails. Replying to texts. Routing work from one department to another. The more mundane tasks are automated, the more you can stay on track. From offering better hands-on service to customers in need, to clearing bottlenecks and backlogs resulting from legacy systems and teams operating with decreased manpower, robotic process automation (RPA) keeps your business moving, onward and upward.

Artificial intelligence and machine learning

In both good and bad times, communicating the right message makes all the difference. Machine learning sorts through massive amounts of data to drive value and inform employee decision making. No matter what the circumstance, customers feel known – and assured – with communications that meet them where they are.

What is intelligent automation?

Want to make sure work is completed consistently and quickly? Increase productivity and ensure better outcomes? Intelligent Automation makes it possible. 

Intelligent Automation lets you put a framework – or “case” – around each of your business processes or tasks. Visualize each case, and then automate it by integrating robots. 

The result? Consistent results, clear expectations, simplified communications, and unified data that provides real accountability – across people, processes, and channels.

Visibility into the work and status of work is more important than ever, and a true Intelligent Automation solution delivers just that. 

Related products



Customer Success Story

Unum automates more than half of most customer journey processes

Unum uses Pega’s robotic process automation software. Implementing bots that mimic human interactions, but are unmanned and unmonitored, has enabled Unum to simplify customer service, improve processes, and reduce costs.

See how more customers are using the Pega Platform™ for intelligent automation.

Işbank Optimizes Over 500 Processes

Case Study

Işbank Optimizes Over 500 Processes

Işbank uses Pega’s case management to improve process efficiencies by 30-50% for 13 million+ transactions a year.

See how they did it
toyota case study

Case Study

Toyota redefines quality for the digital age

Toyota reduced early resolution by 300%, while improving efficiency and reducing compliance risk.

Check out the case study

Radial optimizes its contact centers

"[A] process that took us two and a half to three minutes previously was automated to 30 seconds and below."

Put intelligent automation to work

Take on today’s challenges while building architecture for tomorrow.

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