Insurance carriers of all sizes are seeking claims management solutions to help reduce operating costs and increase efficiency through all phases of the claims process. Finding and implementing the right insurance claim software can enhance an organization’s ability to grow and adapt to change. By incorporating business process automation into the claims cycle, insurance carriers are finding ways to streamline the entire system and maximize employee productivity.


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The right insurance claim software, for example, can help insurers automate simple, tedious tasks and free up adjusters’ time to concentrate on complex claims that require their skill and expertise. In addition, best practices and regulatory guidelines can be imposed throughout operational processes to ensure a high quality, consistent claims experience for every policyholder.

Insurance Claim Software from Pegasystems: The Best in the Business

Pega’s insurance claim software provides insurers with solutions that streamline and optimize claims operations. Pega Better Business Software® delivers:

  • Agility. Pega’s unique Build for Change® platform makes it fast and easy to create and revise claims applications without any coding. With Pega, insurance carriers are able to quickly adapt claims systems and policy administration systems in response to changes in the market.
  • Customer-centricity. Our insurance claim software takes into account the context of every claimant situation and helps adjusters tailor their individual interactions with policyholders to differentiate service and arrive at the best possible outcome.
  • Process oversight and control. Dashboard analytics allow for easy access to all relevant information pertaining to any individual claim, regardless of its place in the claim cycle. Best practices are institutionalized throughout all processes and procedures to ensure quality execution by adjusters.


Pega offers comprehensive claims management solutions for any industry segment, for carriers seeking anything from commercial insurance software to P&C insurance software to life insurance software.

Pega’s Insurance Claim Software in Action: Helping AIG Optimize its Claims Process

AIG was in need of new claims management software to help bring consistency and process improvements to its claims operations in 131 different countries around the globe. After surveying the market for an effective business process management platform, they turned to Pega for help. Using Pega’s scalable insurance claim software, AIG was able to create a customized core claims process that could be applied universally to its operations across the globe. The result was an optimized claims processing experience, increased operational efficiency, and reduced costs worldwide. Pega’s insurance software quickly helped AIG shorten their claims handling cycle time by 30% while reducing leakage costs by 5%.

Learn more about insurance claim software from Pegasystems.