Pega Workforce Intelligence

Challenge

How does work really get done in your company? Where are your employees spending their time? Self-reporting won’t tell you. Time and motion studies are costly and slow, yet incomplete. Why? Because it’s hard to measure things like manual workarounds that hide broken processes, applications that cause wait time, and digital distractions that take employees’ eyes off the ball.

Solution

Start by deploying Pega’s workforce intelligence bots on the desktop. These AI-powered discovery bots work around the clock, collecting information so you get a full view of the day in the life of your employee. Desktop information reveals application usage, processes performed, and more, allowing managers to understand the obstacles and distractions that undermine productivity.

Value

With Workforce Intelligence, you will realize value immediately.

• Zero effort installation No instrumentation required – immediate data collection
• Insights within a month Find opportunities for coaching, automation, and or technology improvements
• Accelerate impact 5-15% productivity improvement by starting with coaching or add RPA and RDA automations to maximize value – you are in control with Workforce Intelligence
• ROI begins in 30 Days Add WFI in parallel to other Pega investments – you’ll be able to drive ROI right away and increase the value of the overall business case