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Case Study

Pega Modernizes Claims First Notice of Loss (FNOL)

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The purpose of FNOL is to gather sufficient information to set up a claim, segment it by complexity, and assign it to the appropriately skilled claims professional. FNOL mobilizes a carrier’s ‘moment of truth’ and sets the stage to optimize the claim handling that follows. Pega customizes, simplifies and accelerates claims notification by leveraging an array of leading digital capabilities, including Natural Language Processing (NLP), Voice AI, and Progressive Questioning -- NLP to extract data from structured and non-structured sources, Voice AI to interpret and transcribe claims notifications made through a call center, and highly configurable, low code Progressive Questioning to tailor claims intake to the specific characteristics of the claim. Learn more about how Pega modernizes Claims FNOL through a single, powerful, unified platform.


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Product Area: Customer Service Solution Area: Customer Service Topic: Customer Service

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