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Video

Next Best Action Advisor – Fee Inquiry Redecisioning Demo

Watch as Pega Customer Service guides the agent through a customer interaction. Voice AI comprehends conversation topics and recognizes when the context changes, while the Next Best Action Advisor presents right-sized offers for the agent to present to the customer in real time, based on customer behavior and feedback.


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Product Area: Customer Decision Hub Product Area: Customer Service Product Area: Pega Next-Best-Action Advisor Solution Area: Customer Engagement Solution Area: Customer Service Topic: Customer Service Topic: Personalized Customer Experiences

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