How Real-Time AI Drives Customer Lifetime Value Across Channels

Like it or not, you’re in a relationship with each of your customers – and they’re all unique. Treating engagements as a series of one-off, one-time, interactions is setting yourself up for failure. It’s a lifecycle: every experience, on every channel, is always connected.

Whether you’re just starting the relationship, or focused on sustaining it, you need to engage one to one, tailoring every interaction based on current context.

Tune in to hear:

  • How leading organizations leverage Pega to deliver unified, one-to-one experiences across channels, use cases, and business functions
  • Customer success stories where organizations have used Pega to optimize metrics across channels from response and click through rates, to churn, discount percentage, average revenue, and customer lifetime value


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