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The good, the bad, and the ugly: 2019 global customer service insights

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Bad service. We all know what it feels like. The kind that leaves you waiting endlessly on hold, wondering if your call really is important. The kind that makes you groan in frustration at annoying emails and clueless chat conversations. The kind that makes you want to tweet your anger to the world – then take your business elsewhere.

Of course, bad service is something those other brands deliver, not your company… right?

Wrong.

Read our report to learn where your customer service may be falling short - and what you can do about it.


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Product Area: Customer Service Topic: Personalized Customer Experiences Challenge: Customer Service
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