Bad service. We all know what it feels like. The kind that leaves you waiting endlessly on hold, wondering if your call really is important. The kind that makes you groan in frustration at annoying emails and clueless chat conversations. The kind that makes you want to tweet your anger to the world – then take your business elsewhere.
Of course, bad service is something those other brands deliver, not your company… right?
Read our report to learn where your customer service may be falling short - and what you can do about it.
Pesquisa e insights recomendados
Veja o que há de novo, o que vem a seguir e o que está em alta no momento.
Por que a Pega?
Um software extraordinário não é nosso único diferencial.