CRM Evolved eBook

Inspired customers come from extraordinary customer engagement. Discover how Pega's CRM software helps you translate your customer leadership vision into practical, seamless and engaging execution for a Customer Evolved experience. The four tenets for CRM Evolved are:

  1. Anticipate what’s right for customers
  2. Connect customers to the right people and systems
  3. Manage global complexity for simpler customer experiences
  4. Evolve as fast as your customers