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5 Trends Customer Service Leaders Can’t Ignore Post-COVID

Did you find yourself unprepared or under-prepared to adapt to the COVID-19 pandemic in your service offerings? If so, you are not alone. Most organizations struggled to transition to a fully-distributed workforce and handle unprecedented volumes of customer inquiries.

In this webinar, Pega’s Fortuné Alexander and guest speaker, Forrester VP & Principal Analyst Kate Leggett discuss the 5 customer service trends you cannot ignore to be ready for a post-COVID world. Watch this session to understand:

  • How your organization can emerge stronger from the pandemic
  • Top service priorities in 2021
  • Where organizations are investing for the future


Product Area: Customer Service Solution Area: Customer Service Topic: AI and Decisioning Topic: Customer Service Topic: Digital Transformation

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