Skip to main content
close Search
Close search

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


5 Trends Customer Service Leaders Can’t Ignore Post-COVID

Did you find yourself unprepared or under-prepared to adapt to the COVID-19 pandemic in your service offerings? If so, you are not alone. Most organizations struggled to transition to a fully-distributed workforce and handle unprecedented volumes of customer inquiries.

In this webinar, Pega’s Fortuné Alexander and guest speaker, Forrester VP & Principal Analyst Kate Leggett discuss the 5 customer service trends you cannot ignore to be ready for a post-COVID world. Watch this session to understand:

  • How your organization can emerge stronger from the pandemic
  • Top service priorities in 2021
  • Where organizations are investing for the future


Défi: Service client Groupe de produits: Service client Thème: IA et prise de décision Thème: Service client Thème: Transformation numérique
Partager cette page Share via LinkedIn Copying...

Related Resources

PegaWorld iNspire 2021

Virtual Event

PegaWorld iNspire | May 4, 2021

We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.

Learn more
Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.

Explore Pega Infinity
Partager cette page Share via LinkedIn Copying...