Passer directement au contenu principal

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


5 Trends Customer Service Leaders Can’t Ignore Post-COVID

Did you find yourself unprepared or under-prepared to adapt to the COVID-19 pandemic in your service offerings? If so, you are not alone. Most organizations struggled to transition to a fully-distributed workforce and handle unprecedented volumes of customer inquiries.

In this webinar, Pega’s Fortuné Alexander and guest speaker, Forrester VP & Principal Analyst Kate Leggett discuss the 5 customer service trends you cannot ignore to be ready for a post-COVID world. Watch this session to understand:

  • How your organization can emerge stronger from the pandemic
  • Top service priorities in 2021
  • Where organizations are investing for the future


Défi: Service client Groupe de produits: Service client Thème: IA et prise de décision Thème: Service client Thème: Transformation numérique
Partager cette page Share via LinkedIn Copying...

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Partager cette page Share via LinkedIn Copying...