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Case study

Siemens achieves harmonized, flexible, & scalable business processes

  • Implemented Pega in over 80 countries

  • 85,000 global users are using 22 Pega applications

  • Consolidated legacy workflows and business process management across Siemens

“Siemens came to the conclusion that Pega was the best integrated solution in the market.”

Koen Gilhuis Service Owner, Global Master Data Management, Siemens

The Business Issue

Siemens is a global industrial manufacturing powerhouse focusing on the areas of electrification, automation, and digitalization. In order to efficiently manage such a large global presence, the company needed to consolidate all legacy workflows, business process management, and case management solutions.

The Solution

Following a number of strategic evaluations, Siemens chose Pega as the best integrated solution in the market to launch the Global Master Data Management (GMDM) project. GMDM is a globally-aligned, end-to-end digital workflow solution for managing and consolidating all business partner master data across Siemens. It is fully integrated into the existing IT landscape and external data sources. GMDM covers the creation, updating, extension, blocking, and unblocking of business partners The solution ensures the highest possible data quality, reuse, and increased efficiency.

The Pega PlatformTM enables Siemens to easily build new local layers that are based on global standards while also meeting local legal requirements and customer needs.

The Results

Siemen’s Pega-powered GMDM process:

  • Supports 28 different SAP (systems, applications, and products) locations throughout Europe, North and Central America, the Middle East, Asia – and counting
  • Enables 30,000 users to resolve 36,000 requests each year
  • Standardizes global business processes while allowing local flexibility
  • Provides easy UI/UX and intuitive workflow processes
  • Uses Pega’s architecture to ensure scalability, fast global rollouts, and real-time integration with internal and external sources

Related Resources

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Presentation

Siemens is driving standardization while supporting local flexibility. Download the presentation to learn how.

Video

Learn how Siemens has used Pega’s Center-out approach to automate, digitize, and optimize its business processes. 

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Tags

Industry: Manufacturing Solution Area: Workforce Optimization