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Case Study

Unilever transforms master data management, reducing vendor onboarding from days to hours

  • Use Pega to achieve value quickly through agile, persona-centric development

  • Unify data and ensure quality across back-end systems of record

  • Low-code capabilities enable a team of citizen developers to accelerate innovation

"What we are doing now is building the right product and solution, simplifying steps, creating screens for the right personas, so that people don't have to go to multiple screens and navigate through a complex capability to get to the data they need. Doing all this, what we are also delivering for the business is efficiency."

The Business Issue

Pega and Unilever have worked together for many years. One example of collaboration is how Unilever is leveraging the Pega platform to streamline master data management process. Unilever operates in almost 190 countries with more than 400 brands, thousands of suppliers and customers, and more than a billion global consumers. They needed to implement a master data management process that could handle massive complexity and scale while ensuring speed, data quality, user experience, and efficiency from end-to-end.

The Solution

Unilever chose the Pega Platform to drive digitization for their master data creation and management processes across their vendor, customer, and products channels.

The organization began by working with Pega to focus on the persona-centric microjourneys throughout the vendor master data management process. Through agile, MVP-led development, it focused on iteratively simplifying steps and creating relevant screens for each persona to ensure that people could easily access the data they need. Across its systems of record and back-end applications, data points from various categories and locations were unified, delivering efficiency, data quality, and speed.

Unilever leveraged Pega’s low-code development capabilities to accelerate their level of innovation by enabling business users as citizen developers. The team took advantage of Pega’s guardrails and controls to expand development while ensuring organizational standards.

The Results

  • Deployed a new vendor data management process in almost 40% of the countries and will do the same for customers as well
  • Onboarding vendors now takes hours instead of days
  • Empower and support citizen development to help drive process change and innovation
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Industry: Manufacturing Product Area: Platform
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