Pega Discover: Customer Service Online Summit | Pega Skip to main content
close Search
Close search

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Virtual Event

Pega Discover: Customer Service Online Summit

The best service solutions are ones that benefit your customers and your business in equal measure. See how modern brands handle massive volume with speed and grace, all while keeping their customers cared for – and their costs low. Join this virtual event to see the latest insights streamed live in local time.

October 14, 2020

North America | Europe | Asia Pacific

Online Summit

What is standing between your business and true customer service excellence? Long wait times? Overwhelming volume? Disconnected channels? All of the above?

Transition vs Transformation is not a choice – it’s no longer an either or scenario. At this interactive summit, we will share the latest customer service innovations, and hear from brands who used them to transform both business and customer relationships. From digital-first solutions and AI-powered insights, to the role intelligent automation plays in efficiently meeting rising demands, the strategies presented in this two-hour summit will prepare your business for its next transformation in customer service.

Pega Customer Service Resources:
Ready to learn more about how to ensure winning results for your business?
Register now

Agenda

Select your preferred time and agenda using the registration form at the bottom of the page.
North America

North America

Learn about the planned agenda items by selecting the time slots below.

Opening and Welcome

Speaker:

  • Alan Trefler, Founder and CEO, Pega

Introduction

Speaker:

  • Stephanie Louis, Community and Developer Programs, Pega

A Customer Service Recalibration

Speakers:

  • Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author 
  • Jeff Nicholson, Global Head of CRM, Pega

Client Interview: How Aflac Has Unleashed the Power of Agile Service

Speakers:

  • Nicole Evans, Director of New York Regional Operations and CSC Process, Innovation and Control, Aflac
  • Tashia Brandenburg, Digital Services Director, Aflac
  • John Huehn, GM, Customer Service and Sales Offerings, Pega

Customer Service: Stronger After COVID-19

Speaker:

  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture 

Fireside Chat: Simplifying Service in a Complex World

Speakers:

  • John Huehn, General Manager, GM, Customer Service & Sales Automation, Pega
  • Tashia Brandenburg, Digital Services Director, Aflac
  • Nicole Evans, Director of New York Regional Operations and CSC Process, Innovation and Control, Aflac
  • Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author - Blake Michelle Morgan
  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture
     

Choose Your Pega Journey

Continue exploring Pega by visiting the Innovation Hub featuring Pega and partner demos with live Q&A, and much more. See the power of Pega Customer Service in action.

Innovation Hub Live

Achieving Digital Customer Service Transformation

The world of customer service is transforming beneath our feet. This transformation requires new strategies and technology that facilitate customer-centric experiences and support the modern-day agent. Discover how a new generation of agile customer service technology can serve as the digital bedrock that carries your organization to meet the demands of today while also preparing for whatever tomorrow brings.  

In this interactive Innovation Hub, you’ll have the chance to engage live with product experts and hear from industry-leading brands, including Telenet and Sun Life, on how they are facilitating customer-centric service. We’ll be diving into key areas of Pega Customer Service™, including case management, AI and automation, intelligent virtual assistants, Unified Messaging, and iur state-of-the-art agent desktop. 

Join us for the following sessions:

  • Introduction to Pega Customer Service
  • Achieving Customer-centric Service with Case Management
  • Up-leveling Service AI and Automation
  • Unified Messaging: Driving Consistent Digital-first Service
  • The New Playbook for the Omni-channel Agent Desktop

Speakers: 

  • Rebecca Miller, Product Marketing Manager CRM, Pega
  • John Huehn, GM Customer Service & Sales Automation, Pega
  • David Fulton, Sr. Director Product Management, Pega
  • Matt Lake, Sr. Director Multi-Channel Technology, Pega
  • Kat Austin, Product Marketing Manager Digital Engagement, Pega

Partner Spotlight

The Story at Du: How Enterprise Automation Delivers Transformational Results

Speakers:

  • Rafa Domene, Partner, Strategy & Operations, TTEC Digital
  • Bogaç Giritlioglu, Managing Director & Sales Manager, Pega
     

Partner Spotlight

Personalized Healthcare Experience at 10x Speed

Speakers:

  • Stuart Chandler, Senior Vice President, DPA Practice, Virtusa
  • Naga Vellala, Staff Vice President, Office of the CTO, Service Experience Engineering, Anthem, Inc.
     

Partner Spotlight

Using AI to Bring Customer Service to the Next Level

Speakers:

  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture
  • Linda Leigh Brock, Executive Director of Product Strategy, NASCO
     

Partner Spotlight

Dynamic Digital Customer Engagement

Speaker:

  • Shirish Joshi, Industry Leader, Capgemini
Europe

Europe

Learn about the planned agenda items by selecting the time slots below.

Open Accordion Close Accordion

Opening and Welcome

Speaker:

  • Alan Trefler, Founder and CEO, Pega 

Introduction

Speaker:

  • Jacqueline Van Wees, Sales Director, Pega

A Customer Service Recalibration

Speakers:

  • Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author 
  • Jeff Nicholson, Global Head of CRM, Pega

Client Interview: How Aflac Has Unleashed the Power of Agile Service

Speakers:

  • Nicole Evans, Director of New York Regional Operations and CSC Process, Innovation and Control, Aflac
  • Tashia Brandenburg, Digital Services Director, Aflac
  • John Huehn, GM, Customer Service and Sales Offerings, Pega

Customer Service: Stronger After COVID-19

Speaker:

  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture 

Fireside Chat: Simplifying Service in a Complex World

Speakers:

  • John Huehn, General Manager, GM, Customer Service & Sales Automation, Pega
  • Tashia Brandenburg, Digital Services Director, Aflac
  • Nicole Evans, Director of New York Regional Operations and CSC Process, Innovation and Control, Aflac
  • Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author - Blake Michelle Morgan
  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture
     
Open Accordion Close Accordion

Choose Your Pega Journey

Continue exploring Pega by visiting the Innovation Hub featuring Pega and partner demos with live Q&A, and much more. See the power of Pega Customer Service in action.

Innovation Hub Live

Achieving Digital Customer Service Transformation

The world of customer service is transforming beneath our feet. This transformation requires new strategies and technology that facilitate customer-centric experiences and support the modern-day agent. Discover how a new generation of agile customer service technology can serve as the digital bedrock that carries your organization to meet the demands of today while also preparing for whatever tomorrow brings.  

In this interactive Innovation Hub, you’ll have the chance to engage live with product experts and hear from industry-leading brands, including Telenet and Sun Life, on how they are facilitating customer-centric service. We’ll be diving into key areas of Pega Customer Service™, including case management, AI and automation, intelligent virtual assistants, Unified Messaging, and iur state-of-the-art agent desktop. 

Join us for the following sessions:

  • Introduction to Pega Customer Service 
  • Achieving Customer-centric Service with Case Management
  • Up-leveling Service AI and Automation
  • Unified Messaging: Driving Consistent Digital-first Service
  • The New Playbook for the Omni-channel Agent Desktop

Speakers: 

  • Rebecca Miller, Product Marketing Manager CRM, Pega
  • John Huehn, GM Customer Service & Sales Automation, Pega
  • David Fulton, Sr. Director Product Management, Pega
  • Matt Lake, Sr. Director Multi-Channel Technology, Pega
  • Kat Austin, Product Marketing Manager Digital Engagement, Pega

Partner Spotlight

The Story at Du: How Enterprise Automation Delivers Transformational Results

Speakers:

  • Rafa Domene, Partner, Strategy & Operations, TTEC Digital
  • Bogaç Giritlioglu, Managing Director & Sales Manager, Pega
     

Partner Spotlight

Personalized Healthcare Experience at 10x Speed

Speakers:

  • Stuart Chandler, Senior Vice President, DPA Practice, Virtusa
  • Naga Vellala, Staff Vice President, Office of the CTO, Service Experience Engineering, Anthem, Inc.
     

Partner Spotlight

Using AI to Bring Customer Service to the Next Level

Speakers:

  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture
  • Linda Leigh Brock, Executive Director of Product Strategy, NASCO
     

Partner Spotlight

Dynamic Digital Customer Engagement

Speaker:

  • Shirish Joshi, Industry Leader, Capgemini
Asia Pacific

Asia Pacific

Learn about the planned agenda items by selecting the time slots below.

Open Accordion Close Accordion

Opening and Welcome

Speaker:

  • Alan Trefler, Founder and CEO, Pega 

Introduction

Speaker:

  • Luke McCormack, Vice President and Managing Director, APAC, Pega

A Customer Service Recalibration

Speaker:

  • Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author
  • Jeff Nicholson, Global Head of CRM, Pega

Client Interview: How Aflac Has Unleashed the Power of Agile Service

Speakers:

  • Nicole Evans, Director of New York Regional Operations and CSC Process, Innovation and Control, Aflac
  • Tashia Brandenburg, Digital Services Director, Aflac
  • John Huehn, GM, Customer Service and Sales Offerings, Pega

Customer Service: Stronger After COVID-19

Speaker:

  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture 

Fireside Chat: Simplifying Service in a Complex World

Speakers:

  • John Huehn, General Manager, GM, Customer Service & Sales Automation, Pega
  • Tashia Brandenburg, Digital Services Director, Aflac
  • Nicole Evans, Director of New York Regional Operations and CSC Process, Innovation and Control, Aflac
  • Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author - Blake Michelle Morgan
  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture
     
Open Accordion Close Accordion

Choose Your Pega Journey

Continue exploring Pega by visiting the Innovation Hub featuring Pega and partner demos with live Q&A, and much more. See the power of Pega Customer Service in action.

Innovation Hub Live

Achieving Digital Customer Service Transformation

The world of customer service is transforming beneath our feet. This transformation requires new strategies and technology that facilitate customer-centric experiences and support the modern-day agent. Discover how a new generation of agile customer service technology can serve as the digital bedrock that carries your organization to meet the demands of today while also preparing for whatever tomorrow brings.  

In this interactive Innovation Hub, you’ll have the chance to engage live with product experts and hear from industry-leading brands, including Telenet and Sun Life, on how they are facilitating customer-centric service. We’ll be diving into key areas of Pega Customer Service™, including case management, AI and automation, intelligent virtual assistants, Unified Messaging, and iur state-of-the-art agent desktop. 

Join us for the following sessions:

  • Introduction to Pega Customer Service 
  • Achieving Customer-centric Service with Case Management
  • Up-leveling Service AI and Automation
  • Unified Messaging: Driving Consistent Digital-first Service
  • The New Playbook for the Omni-channel Agent Desktop

Speakers: 

  • Rebecca Miller, Product Marketing Manager CRM, Pega
  • John Huehn, GM Customer Service & Sales Automation, Pega
  • David Fulton, Sr. Director Product Management, Pega
  • Matt Lake, Sr. Director Multi-Channel Technology, Pega
  • Kat Austin, Product Marketing Manager Digital Engagement, Pega

Partner Spotlight

The Story at Du: How Enterprise Automation Delivers Transformational Results

Speakers:

  • Rafa Domene, Partner, Strategy & Operations, TTEC Digital
  • Bogaç Giritlioglu, Managing Director & Sales Manager, Pega
     

Partner Spotlight

Personalized Healthcare Experience at 10x Speed

Speakers:

  • Stuart Chandler, Senior Vice President, DPA Practice, Virtusa
  • Naga Vellala, Staff Vice President, Office of the CTO, Service Experience Engineering, Anthem, Inc.
     

Partner Spotlight

Using AI to Bring Customer Service to the Next Level

Speakers:

  • Michelle Sobin, Managing Director, Pega Customer Service Lead, Accenture
  • Linda Leigh Brock, Executive Director of Product Strategy, NASCO
     

Partner Spotlight

Dynamic Digital Customer Engagement

Speakers:

  • Shirish Joshi, Industry Leader, Capgemini

Speakers

Each of the brands below uses Pega technology to drive innovation further at their business. Listen as they share their stories during sessions throughout the event.

Register now

Select the time zone you would like to register for below.
North America

Register for the North America summit

Register for the North America summit

(all fields are required)

Opt Out

One moment while we prepare your request.

Europe

Register for the Europe summit

Register for the Europe summit

(all fields are required)

Opt Out

One moment while we prepare your request.

Asia Pacific

Register for the Asia Pacific summit

Register for the Asia Pacific summit

(all fields are required)

Opt Out

One moment while we prepare your request.

Event Sponsors

Premier

Presenter

Exhibitor

Share this page LinkedIn