Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Event Presentation | 05:59

Pega Discover Customer Service Online Summit: How Telenet’s agile journey simplifies service and builds intimacy

Join Brecht de Mulder as he speaks about Telenet’s digital transformation, an agile journey that strives to make a real difference by engaging with customers and employees in an inclusive and empathetic way. With a three-pillar approach based on agility, speed, and simplification, Telenet leverages Pega to create a customer-centric layer for simplifying service for both customers and agents. The goal is to improve the agent experience, so that agents can focus on the connection with the customer and foster greater customer intimacy.

Related Resource

Product

App design, revolutionized

Optimize workflow design, fast, with the power of Pega GenAI Blueprint™. Set your vision and see your workflow generated on the spot.

Share this page Share via X Share via LinkedIn Copying...