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Pega Discover Customer Service Online Summit: Dynamic Digital Customer Engagement

Capgemini’s client – an American multinational technology conglomerate – has always been the front-runner in industry-leading technology. Today, transformational changes and iBPM are critical enablers to leading the charge for enterprise digitization. As part of its vision for a digital enterprise, the client embarked on a journey to transform and digitize existing business processes using a development-operations model and Pega’s iBPM. Discover how Capgemini’s client achieved a seamless customer experience that unified its underlying applications.


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Challenge: Customer Service Topic: Customer Service

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