Pega Discover Customer Service Online Summit: The Story at Du: How Enterprise Automation Delivers Transformational Results
What began as a small project to automate a limited number of back-office processes evolved into an enterprise-wide digital transformation – fueling superior customer experiences while accelerating cost savings. Hear how Du Telecom, a leading EMEA provider, partnered with TTEC and Pega to deploy hundreds of intelligent virtual assistants (IVAs) to create a transformational economic impact and digital-first approach to continuous improvement.
Rafa Domene, TTEC’s Automation Practice Lead, and Bogaç Giritlioglu, Managing Director & Sales Manager at Pegasystems, will discuss how they used robotics and intelligent automation to deliver Du Telecom with operational, customer, and financial outcomes.
PegaWorld iNspire | May 4, 2021
We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.