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Pega Discover Customer Service Online Summit: The Story at Du: How Enterprise Automation Delivers Transformational Results

What began as a small project to automate a limited number of back-office processes evolved into an enterprise-wide digital transformation – fueling superior customer experiences while accelerating cost savings. Hear how Du Telecom, a leading EMEA provider, partnered with TTEC and Pega to deploy hundreds of intelligent virtual assistants (IVAs) to create a transformational economic impact and digital-first approach to continuous improvement.

Rafa Domene, TTEC’s Automation Practice Lead, and Bogaç Giritlioglu, Managing Director & Sales Manager at Pegasystems, will discuss how they used robotics and intelligent automation to deliver Du Telecom with operational, customer, and financial outcomes.


Challenge: Customer Service Industry: Communications Service Providers Topic: Customer Service

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