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Pega Discover Customer Service Online Summit: Beyond the ticket: Case management
Customer-centric service focuses on individual journeys, not channels. Pega’s Center-Out™ architecture and industry-leading case management technology enable every interaction to remain contextual. See how Pega case management serves as the foundation for seamless experiences, reducing time-to-resolution and driving efficiencies end-to-end.
Topic: Case Management and BPM
Topic: Customer Service
Challenge: Customer Service
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