Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Analyst Report

Digital process automation software evaluation names Pega a leader

Pegasystems was cited as a leader in The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019.

Excerpts from the report:

"Pega is making a number of very difficult pivots – and doing so successfully. Over the past few years, it has moved from a traditional on-premises-first customer base to a modern cloud architecture, while bringing a majority of customers to a subscription-based licensing model. At the same time, it has taken a platform designed for technical developers to address the most complex processes and extended it to embrace wide deployment of low-code applications."

"Customers that have embraced Pega for critical workloads like customer relationship management and contact center automation should consider making full use of the platform for broader DPA."

Read the report to learn more.

Related resources

Automation efforts falling short? You’re not alone. Learn how a holistic approach can help you reach true operational excellence.

Robots running processes. Freelancers replacing permanent staff. Brace yourself – big changes are underway in the world of work.

Pega logo (reverse)

Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

Learn more

The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.