CRM Software Solution

Toward a more powerful CRM software solution

In today’s hyper-connected world, you need a pretty remarkable CRM software solution to keep up with customer expectations. Today’s consumers expect a highly personalized experience – they want you to know who they are and what they need with having to explain over and over again. They want answers to their questions and resolution of their issues on first contact. And they expect to engage with customer service at any hour of the day, on any device and via any channel.

But the majority of customer service management software can’t deliver on these expectations. Traditional CRM platforms can’t easily connect the disparate systems and business units required to resolve issues on the first contact. When it comes to providing customer information, the average CRM software solution offers lots of data but little in the way of context and tools for how to use it to best serve customers. And on the whole, legacy CRM technology isn’t flexible enough to adapt and evolve to meet the rapidly changing expectations of consumers.

Choose Pega for technology with the power and innovation to provide a more satisfying and successful customer service experience.


EBOOK

CRM Evolved

Can you keep up with always-improving technology and ever-growing customer demands? See how CRM evolved helps your business do more, faster.

WHITEPAPER

Pega vs. Salesforce for Customer Service

Customer service solution buyers report growing pressure from their colleagues utilizing Salesforce.com’s Sales Cloud to also adopt Service Cloud to offset price increases. Customer service professionals should, however, think twice.


Evolve your CRM software solution with Pega.

Pega develops strategic applications that streamline business operations, connect enterprises to customers real-time across channels, and adapt to meet rapidly changing requirements.

Our CRM software solution lets you deliver on your promises to customers with CRM services that provide a satisfying, efficient and accurate experience on every interaction.nNo matter how customers contact you and which employee they interact with, Pega ensures that customers can find fast resolution of their issues and receive kind of personalized treatment that builds loyalty and creates promoters for your brand.

Our enterprise CRM system has helped our clients increase first contact resolution rates by 50%, cut training costs by as much as 90% and save tens of millions of dollars.

A CRM software solution for today’s marketplace.

Pega enables you to meet the requirements of today’s connected consumers with capabilities for:

  • Omni-channel service that allows customer conversations to seamlessly transition across communication channels and devices without losing context.
  • Case management capabilities that automatically connect the people and systems required to address each customer inquiry.
  • Intelligent guidance that provides customer service employees with step-by-step suggestions for the next best action to take.
  • Knowledge management tools that recommend information and resources based on the current interaction with a customer.

Learn more about Pega’s CRM software solution, and about other Pega enterprise work management and order management software solutions.