Forrester Total Economic Impact™ study finds real ROI with Pega intelligent automation
Improved efficiency, agility, and collaboration
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Up to 45% increase in back-office operational efficiencies from baseline automation capabilities, RPA, and task mining
20% faster process deployment times, and the ability to deploy more processes with fewer resources
70% less time spent on routine tasks and 20% reduction in average contact center handle time
Meaningful reduction in technical debt through retirement of legacy solutions
Compliance, regulatory, and audit savings through improved workflow transparency and tracking
To understand the economic value of Pega’s intelligent automation capabilities, Forrester interviewed organizations to simulate a three-year organizational transformation for a composite organization.
Adjusted for risk, Forrester found Pega Platform™ delivered:
Enterprise organizations seeking to accelerate digital transformation are taking an intelligent automation approach – they are unifying smart, digital technologies, such as RPA, process automation, end-to-end workflow automation, business rules, and AI-based decisioning, to increase operational efficiency, improve customer engagement, and adapt quickly to changes in the market.
Download this Forrester Consulting TEI study commissioned by Pega to better understand the benefits, costs, and risks associated with Pega’s approach to intelligent automation.