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Drive contact center productivity with AI

Intelligently guide agents and automate work for better, faster experiences

The world of the contact center is becoming more complex. With AI, organizations have the power to boost productivity and creativity at scale.

Smart service made simple:
Inject intelligence into your contact center

As call volumes rise and customer inquiries become more complex, contact centers need AI more than ever. AI can strengthen contact centers’ processes by encouraging customers to self-serve and by intelligently assisting agents with their customer interactions.

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The power of AI in contact centers

Customers can self-solve and self-resolve their own inquiries via chatbots or other touchpoints.

An AI-powered copilot helps agents always know what to do and say next.


Automated form fills and AI-generated responses save everyone time.

Accuracy and compliance

Agents stay on script, reducing risk and ensuring consistent, on-brand service.

AI can serve and generate knowledge articles – no searching required.

Smarter service. Richer outcomes.

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Automate work out of the contact center

with chatbots, AI-powered self-service portals, and more

Reduce call volumes by empowering customers to self-serve over various touchpoints. 

  • Enable customers to find instant answers using knowledge bases powered by generative AI 
  • Deliver conversational self-service over chatbots, IVR bots, email bots, and other channels 
  • Allow customers to advance their service cases independently through web self-service portals 

Simplify your agent experience

and enable your team to focus on the customer

Use AI to make every agent your best agent and deliver customer experiences that are focused, empathetic, and legendary. 

  • Ensure that agents always know what to do and say next 
  • Boost productivity and accuracy by automating manual tasks 
  • Increase employee retention by arming agents with the tools they need for success

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Pega Customer Service
Deliver personalized customer service, at scale
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