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IT Functions to Undergo Radical Changes Within Next Five Years, Says New Pega Research

Study finds IT functions will overcome a lack of confidence and trust from within to drive true strategic value for organizations

CAMBRIDGE, Mass. – November 17, 2021 – Global IT functions are set to go through a period of radical transformation over the next five years, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity. The global study, conducted by research firm iResearch, surveyed IT leaders from 10 countries in the Americas, Europe, and Asia-Pacific on how IT will evolve over the coming five years.

The study found that IT leaders’ confidence in their own departments is on shaky ground. More than half of all global senior IT decision makers (51%) are uncertain that their IT teams can enact positive change over the next five years -- with one in 10 (17%) having either no confidence or trust at all, or holding significant doubts. 

These worries are compounded by poor technology choices: nearly two-thirds (58%) of respondents admitted they have wasted between $1 million and $10 million (USD) over the last five years on the wrong IT solutions. Just 12% reported that all their IT investments had paid off in the last five years. Despite this wasteful spending, almost a third (29%) also said IT risks being underfunded unless budgets, along with IT roles themselves, are decentralized and integrated into other departments.

The good news is that radical change is afoot; the IT function is set to undergo a significant makeover, which will allow for better decision-making, wiser investments, and greater cross-departmental collaboration. According to the survey, these future changes may include:

  • IT adding greater value as a result of decentralization: The study showed that digital transformation has allowed 68% of IT leaders to disperse responsibility to other functions and 54% to decentralize it by delegating work to others. Wiser investments in technologies such as low-code platforms and intelligent automation will make it far easier for people across the business to do tasks that would previously have fallen to IT. As a result, 66% of respondents expect that digital transformation will result in work that allows IT workers to be more creative, cooperate more with other departments, and spend less time on administrative tasks.
  • IT workers will develop better leadership and ‘people’ skills: IT workers will evolve from ‘doers’ to more strategic thinkers, with more than a third of survey respondents indicating that people skills will be increasingly important to them moving forward. Thirty-eight percent of respondents said that as collaborative, empowering technologies give them the freedom to expand their roles and responsibilities, leadership skills will be critical to them. Meanwhile, 37% said skills such as problem solving will become key, while 35% said emotional and social skills will be important. 
  • The end of specialist IT managers: Respondents said that building and learning new skills will have the biggest impact on their careers, with 78% of senior managers and 76% of managers saying that ongoing, lifelong learning will have either a big or transformational impact on them. This will mean the end of IT managers who spend their entire career specializing in one technology area, as they will increasingly be expected to fill the role of IT generalists.
  • Diversity, equity, and inclusion will be critical: Nearly one in three (30%) said that in the next three to five years, diversity, equity, and inclusion will continue to gain importance. As a result, we’ll likely continue to see IT adding more talent from historically marginalized groups to build more representative teams in terms of race, gender, disability, sexuality, and other traits.
  • Workloads are set to increase: It’s not all good news for the IT function though. Despite the fact that technology will relieve them of a lot of the routine administrative work that they do today -- meaning less recoding, redoing, and rearchitecting -- 67% of respondents also believe that their workloads are set to significantly increase as IT becomes more an increasingly valued part of the business.

Quotes & Commentary:
“In the next three to five years, the IT function will look, feel, and perform very differently to today,” said Don Schuerman, CTO, Pegasystems. “The accelerated pace of digital transformation has put IT leaders front and center. It’s also taught many within organizations the strategic value these teams can provide if they are given the tools and the opportunity to be creative, collaborative, and focus their efforts on the areas where they can best add value. All of this will lead to better decision-making, more diverse, skilled workforces, and a more open, united way of working that will help to crush complexity and deliver better outcomes.”

Supporting Resources:

•    Report: The future of IT report: IT's secret weapon to win the future

Notes to Editors
To understand how IT managers and leaders' roles are being shaped in response to digital transformation, Pega surveyed 750 IT senior vice-presidents, vice-presidents, senior directors, directors, senior managers, and managers across key sectors, including financial services, life sciences, healthcare, retail insurance, manufacturing, telecoms, and the public sector. Participants came from companies operating in 10 countries throughout the Asia-Pacific region, Europe, and the Americas. 

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Lisa Pintchman
VP, Corporate Communications
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+1 617-866-6022

North America

Sean Audet
Director, Corporate Communications
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+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
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+1 617-866-6722


Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
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+44 (0) 118 9398 584

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