Agentic AI: your ultimate productivity partner. Experience it at PegaWorld

Pega Predictable AI™ Agent

AI agents that deliver predictable, secure, and compliant outcomes across every channel.

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Transform your workflows into dynamic agentic experiences, instantly.

Don’t let ungoverned agents run amok. Deliver consistent, reliable results and seamlessly execute the right actions with enterprise-grade control.

How it works

Start with workflows – fast

Unlike other AI agents, Pega puts workflows at the center of AI agent operations, designed in minutes with Pega Blueprint™.

Create consistency with logic at the center 

Keep your AI agents aligned against outcomes, with centralized logic and consistent governance.

Connect every agent to the right workflow

Move beyond unpredictable AI by guiding agent activities with trusted business processes.

Orchestrate your entire AI workforce

Connect any agent – Pega or other – to any workflow, deploying the right AI and automation at any step.

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Fully resolve real requests

with AI agents from start to finish

Pega Predictable AI Agents drive conversational experiences on the front-end while orchestrating the right agents to get the work done on the back end. 

Dynamically evaluate the library of available workflows and invoke the most effective ones
Guide you through best-practice workflows, with the ability to collect data and ask questions
Instantly preview the power of Predictable AI Agents across channels with Pega Blueprint

Orchestrate across all agent types

so you can automate more than ever

Go beyond the unpredictable, create consistency and increase intelligence by adding AI agents to automate even more complex tasks in your agentic workflows.

Built-in agentic governance designed for the enterprise
With workflow as your foundation, AI agent interactions are secure, auditable, and transparent – giving you the security and control you need to deploy agents confidently

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Built-in agentic governance

designed for the enterprise

With workflow as your foundation, agentic experiences are secure, auditable, and transparent – giving you the security and control you need to deploy agents confidently.

Ensure the secure, auditable interactions required in highly regulated industries with built-in governance 
Protect against costly mistakes and hallucinations with built in compliance controls 
Get full control and observability around all agents’ work, thanks to the transparency and consistency of a foundation built on workflow automation