Subprocessors who process Client Personal Data for Subscription Services or services
(Last updated: October 2024)
For Launchpad Services; Launchpad Services Subprocessors list and the details are managed separately and can be found here.
To support delivery of our Pega Cloud Services, Pegasystems Inc. (or one of its affiliates) may engage and use data processors with access to certain client personal data (each, a “Subprocessor”).
This page provides information about the identity, location, and processing activity of our Subprocessors, who process Client Personal Data for Subscription Services. Pegasystems’ use of Subprocessors may require the transfer of Client Data to Subprocessors for carrying out any part of Subscription Services. Pegasystems shall be responsible for its Subprocessors as further described in the applicable Agreement and DPA.
Third parties
Pegasystems uses third-party Subprocessors to provide infrastructure services, support services, and perform other functions related to Subscription Services:
| Subprocessor | Processing activity | Subprocessor location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud services provider | United States (AWS HQ) and other deployment regions that are supported for each Subscription Service |
| Cognizant Technology Solutions U.S. Corporation | Customer support services | United States |
| Cognizant Technology Solutions India Pvt. Ltd. | Customer support services | India |
| NetApp, Inc. (acquired Instaclustr Pty Ltd. and change is due to acquisition) | Staff augmentation | United States and other deployment regions that are supported by the Subscription Services |
| Rev.com, Inc | Human transcription services (for Voice AI model customization service only) | United States (Rev.com, Inc.) and other deployment regions that are supported by the Subscription Service |
| Google LLC | Cloud services provider (for Pega Cloud clients on Google Cloud) | United States and other deployment regions that are supported for each Subscription Service on Google Cloud |
| Microsoft Corporation | Generative AI services(for Generative AI clients only) | United States and other deployment regions that are supported by the Subscription Service. | MessageBird USA, INC (“Bird”) | Email and SMS services (for Customer Decision Hub clients with optional Pega Message Stream add-on only) | United States and other deployment regions that are supported by the Subscription Services. |
Pegasystems Companies
Pegasystems Inc. and each of its Affiliates (herein after “Pegasystems Companies”), depending on the geographic location of a customer or their authorized users and the nature of the Pegasystems products and services provided, from time to time may perform data processing activities involving the processing of Client Personal Data and/or Client Business Contact Data to deliver support and similar services:
| Subprocessor | Subprocessor location |
|---|---|
| Pega Japan KK | Japan |
| Pegasystems New Zealand Limited | New Zealand |
| Pegasystems PTY Limited | Australia |
| Pegasystems Worldwide India Private Limited | India |
| Pegasystems Software Limited Sp. z.o.o. Oddzial w Polsce | Poland |
| Pegasystems Servicos de Software do Brasil Ltda. | Brazil |
| Pegasystems Limited | UK |
| Pegasystems Inc. | USA |
Updates
As we update Subprocessors, this page will change. You can sign up below to be notified when there are changes to this page. Your rights to object to the use of a new Subprocessor is available as described in our DPA.
