Pegasystems Subprocessors
To support delivery of our Pega Cloud Services, Pegasystems Inc. (or one of its affiliates) may engage and use data processors with access to certain client personal data (each, a “Subprocessor”).
This page provides information about the identity, location, and processing activity of our Subprocessors.
Third parties
Pegasystems uses third party Subprocessors to provide infrastructure services, support services, and perform other functions related to Pega Cloud Services:
| Subprocessor | Processing activity | Subprocessor Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud services provider | United States (AWS HQ) and other AWS deployment regions that are supported for each Pega service |
| Cognizant Technology Solutions U.S. Corporation | Customer support services | United States |
| Cognizant Technology Solutions India Pvt. Ltd. | Customer support services | India |
| Instaclustr Pty Ltd. | Staff augmentation | United States (Instaclustr HQ) and other deployment regions that are supported by the Pega Service |
| Rev.com, Inc | Human transcription services (for Voice AI model customization service only) | United States (Rev.com, Inc.) and other deployment regions that are supported by the Pega Service |
Pegasystems affiliates
Depending on the geographic location of a customer or their authorized users, and the nature of the Pegasystems products and services provided, Pegasystems may also engage one or more of the following affiliates as Subprocessors to deliver support and similar services:
| Subprocessor | Subprocessor Location |
|---|---|
| Pega Japan KK | Japan |
| Pegasystems New Zealand Limited | New Zealand |
| Pegasystems PTY Limited | Australia |
| Pegasystems Worldwide India Private Limited | India |
| Pegasystems Software Limited Sp. z.o.o. Oddzial w Polsce | Poland |
| Pegasystems Limited | UK |
| Pegasystems Inc. | USA |
Updates
As we update Subprocessors, this page will change. You can sign up below to be notified when there are changes to this page.
