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Subprocessors who process Client Personal Data for Subscription Services or services

(Last updated: October 2022)

To support delivery of our Subscription Services, Pegasystems Inc. (or one of its affiliates) may engage and use data processors with access to certain client personal data (each, a “Subprocessor”).

This page provides information about the identity, location, and processing activity of our Subprocessors, who process Client Personal Data for Subscription Services. Pegasystems use of Subprocessors may require the transfer of Client Data to Subprocessors for carrying out any part of services or Subscription Services. Pegasystems shall be responsible for its Subprocessors as further described in the applicable Agreement and DPA.

Third parties

Pegasystems uses third party Subprocessors to provide infrastructure services, support services, and perform other functions related to Subscription Services:

Subprocessor Processing activity Subprocessor Location
Amazon Web Services, Inc. Cloud services provider United States (AWS HQ) and other AWS deployment regions that are supported for each Pega service
Cognizant Technology Solutions U.S. Corporation Customer support services United States
Cognizant Technology Solutions India Pvt. Ltd. Customer support services India
NetApp, Inc. (acquired Instaclustr Pty Ltd. and change is due to acquisition) Staff augmentation United States and other deployment regions that are supported by the Pega Service
Rev.com, Inc Human transcription services (for Voice AI model customization service only) United States (Rev.com, Inc.) and other deployment regions that are supported by the Pega Service
Google LLC Cloud services provider (for Pega Cloud clients on Google Cloud) United States and other Google deployment regions that are supported for each Pega Service on Google Cloud)
Aeseya IT Services Private Limited (SEZ-Unit) Customer support services India

Pegasystems Companies

Pegasystems Inc. and each of its Affiliates (herein after “Pegasystems Companies”), depending on the geographic location of a customer or their authorized users, and the nature of the Pegasystems products and services provided, from time to time may perform data processing activities to deliver support and similar services:

Subprocessor Subprocessor Location
Pega Japan KK Japan
Pegasystems New Zealand Limited New Zealand
Pegasystems PTY Limited Australia
Pegasystems Worldwide India Private Limited India
Pegasystems Software Limited Sp. z.o.o. Oddzial w Polsce Poland
Pegasystems Servicos de Software do Brasil Ltda. Brazil
Pegasystems Limited UK
Pegasystems Inc. USA

Updates

As we update Subprocessors, this page will change. You can sign up below to be notified when there are changes to this page. Your rights to object to the use of a new Subprocessor is available as described in our DPA.

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