Unlocking potential with agentic AI Soon, contact centers will look dramatically different. Are you ready for the transformation? Picture this: Customer service operations where 85% of inquiries never reach a human agent, yet satisfaction scores are at an all-time high. Complex issues that once…
Case management is a key component of building business applications. Find out what it is, how it works, and why it's important in today's business world.
In a world where connecting is as simple as the click of a button, business leaders are finding that disconnected processes compromise productivity and agility. Case management helps you close the gaps.
In this candid session, David Edelman, Senior Fellow, Harvard Business School, joins Murli Buluswar, Senior Analytics Executive, to unpack how leading brands use analytics to power decisions across marketing, sales, and service.
Replatform, wrap, lift-and-shift — none of it works. Discover the modular, AI-powered factory approach to mainframe modernization that actually sticks.
Frequently asked questions Go to Registration & event information Agenda & training Hotel & travel Accessibility & meals Other Registration & event information When and where is PegaWorld 2026? PegaWorld will be held Sunday, June 7 – Tuesday, June 9 at the MGM Grand in Las Vegas, Nevada, U.S. What…
Understand how a financial services organization, U+ bank seeks to expand their marketing programs, and watch them build a Customer Engagement Blueprint.
Find out how to get started transforming traditional marketing strategies into dynamic, 1:1 customer engagements that deliver value and relevance across channels.
enGen is redefining healthcare outreach with empathy. Using Pega Customer Decision Hub, they've unified data across systems to understand life events in real time - delivering the right message, at the right moment, with care.
In this video, learn how the New Jersey Courts team is providing innovation to the courts, allowing them to think and do things differently as major criminal justice reform moved forward.
Pega is named a Leader in Forrester's Q1 2026 Customer Service Wave. See how enterprise customer service AI delivers trusted, governed results at scale.
Scattered processes, manual work, and a lack of harmonization signal trouble for any business, let alone one that employs more than 300,000 people across 190 countries.
