Frequently asked questions

To review our PegaWorld 2023 COVID-19 Policy, please click here. In addition, Pega will continue to monitor MGM’s event policies as well as local, state, and federal guidelines applicable to the event. Pega may make changes if requirements exceed the current guidance.

For all up-to-date information, please visit the CDC website.

• Now – June 10, 2023: $795
• June 11, 2023 – June 13, 2023: $995

The one day conference pass includes the full conference program, all meals on that day (Monday or Tuesday), and the evening event on that day.

Only one day pass is allowed per registrant (Monday or Tuesday); not both.

You can register online here.

We offer a flat rate from now through the event for all government attendees at $795 per ticket. To secure government pricing, please select “Government” from the “Registration Type” dropdown when registering. Please be sure to enter a valid government email address.

Government attendees must be employed by a government agency and able to provide government-issued identification during event check-in. Failure to provide proper identification will result in a charge of the full onsite PegaWorld iNspire registration fee of $1,795.

After you’ve completed the registration form, you’ll receive a registration confirmation email. Make sure you check your spam folder if you cannot find this email in your inbox. If you still can’t find it, please contact us at [email protected].

We accept credit card payments by Visa, MasterCard, Discover, and American Express. Registration cannot be completed without payment.

Please email [email protected] for information.

You may redeem your Pega Points through the Client Advocacy Program for individual, team, or training passes. Contact [email protected] to apply your points or to check your current point balance. The Client Advocacy Program team will then provide you with a discount code you can apply during the registration process.

• Full conference pass: 995 Pega Points

The Pega Client Advocacy Program is a network that connects Pega advocates with peers across industries to share success stories. This program empowers Pega’s clients to expand their networks and status as thought leaders by serving as a sales reference and participating in a variety of public-facing reference activities. Clients earn Pega Points for participating. Pega Points can be redeemed for things like PegaWorld iNspire passes. To learn more about the program and how to earn Pega Points, please visit the Client Advocacy Program Community page. Pega Partners are not eligible to join this clients-only program.

Yes! Student/faculty passes are available for $300 per pass. To purchase, you need to be enrolled as a full-time student or employed as a full-time faculty member as of June 2023.

At event check-in, the following documentation will be required:

• Students must provide a valid U.S. driver’s license or government passport indicating that they are at least 21 years old at the time of the event.
• Students must also provide a valid university or college photo ID.
• Full-time faculty (defined as instructors/teachers/professors at an accredited university or college) must provide a valid university or college photo ID or an official letter from their institution verifying faculty status.

Failure to produce proof of student/faculty status will result in a charge of the full onsite PegaWorld iNspire registration fee of $1,795. Entrance to the event will be denied if you fail to produce the appropriate documentation indicating your age.

Easy! Select “student/faculty member” during registration.

Cancellations for registration or fee-based training courses can be done up until Monday, May 22, 2023 (or 15 business days prior to the start of the event). Refunds take 5–7 business days to process, depending on your bank. Payment by check requires two weeks to process.

Cancellations received after May 22, 2023, or nonattendance, will not be refunded. All passes purchased through the Team Pass program are nonrefundable.

Cancellations for single registrations can be done online or submitted in writing. To cancel online, log in to your existing registration using your email address and confirmation number. Click “UNREGISTER” located at the top of the page. Review the information, then select “FINISH” at the bottom of the screen to complete your cancellation.

To cancel in writing, please email [email protected] and include your full name and confirmation number. All passes purchased through the Team Pass program are nonrefundable.

Pega will not cancel your hotel or flight reservations as a result of conference registration cancellation. Don’t forget to cancel your hotel reservation and flights if you have already booked them.

Your registration will automatically be updated upon your approval as a PegaWorld iNspire speaker. The PegaWorld iNspire registration team will process your registration fee refund, which takes 5–7 business days to process depending on your bank. You can also contact the registration team to verify your status and/or refund at [email protected].

Contact the registration team at [email protected] to apply the comp and process a refund. Codes will not be accepted after Monday, May 22, 2023. Refunds will not be granted after this date.

A single badge will be issued to each individual PegaWorld iNspire registrant. A valid photo ID is required at the time of check-in.

Conference badges allow access to all events, including keynote sessions, breakout sessions, the Innovation Hub, evening events, and any other events or functions associated with PegaWorld iNspire. No one will be allowed entrance to the conference or conference events, including evening events, without an official PegaWorld iNspire conference badge.

Badge swapping or badge sharing is not permitted. Violations of this policy will result in cancellation of the registration without refund.

Lost conference badges can be replaced for $150.00 and are available for purchase at PegaWorld iNspire Registration.

PegaWorld iNspire check-in will be at the MGM Grand. A valid photo ID is required to collect your badge. Badge swapping or sharing is not permitted. Violations of this policy will result in cancellation of registration without refund.

Additional details about how to check-in and collect your badge onsite will be sent closer to the event.

Transfers only within the same organization will be honored. If a registration transfer is needed, please send your request to [email protected] for approval.

The average high temperature in June is 100 degrees Fahrenheit (37.78 Celsius) and the average low temperature is 74 degrees Fahrenheit (23.33 Celsius). Hotel conference rooms tend to be cool, so we advise that you bring a sweater or light jacket.

Harry Reid International Airport (LAS)

Airport address: 5757 Wayne Newton Blvd, Las Vegas, NV 89119

Airport website: https://www.harryreidairport.com/

Airport phone: (702) 261-5211

Hotel distance: 2 miles

• Taxis
• Ride share (Uber, Lyft)
• Group shuttles
• Limousines (sedans, stretch limousines, and SUVs)
• Rental cars
• Public bus

For additional information regarding arrival and departure transportation, please contact the above transportation vendors directly or visit the MGM Grand’s website.

Click here for driving directions to the MGM Grand Las Vegas.

Complimentary high-speed internet is included in your guest room rate. Instructions on accessing the complimentary guest room internet will be distributed during hotel check-in.

Contact the hotel directly to cancel your room reservation. Cancellations are permitted without penalty up to 72 hours prior to your scheduled arrival date. If you cancel with less than 72-hours’ notice, your credit/debit card will be charged for the first night’s room and tax, and the remaining nights will be cancelled.

PegaWorld iNspire attendees should contact the hotel directly to modify or cancel their reservation at (877) 880-0880. Pegasystems is not responsible for hotel cancellations or modifications.

All guaranteed reservations will be held until 6:00 AM on the day after your confirmed arrival date. If you fail to check in on your scheduled arrival date, you will be charged the first night’s room and tax. Any remaining nights of a no-show reservation will be cancelled. Please notify the hotel directly if you need to change your arrival date.

Yes. However, if the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in, or a faxed credit card authorization form must be set up with the hotel prior to your arrival. Please contact the MGM Grand Hotel directly at (877) 880-0880 for more information.

Yes! You will receive a confirmation from the MGM Grand. Make sure you check your spam folder if you cannot find this email in your inbox. If you still can’t find it, please contact us at [email protected].

Content will range from executive keynotes to hands-on training to case study presentations to live demos. There will be content that is geared to executives as well as developers and everyone in between. PegaWorld iNspire will offer 80+ breakout sessions delivered by clients, Pega experts, and partners; multiple keynote sessions on both Monday and Tuesday; and live demos brought to you by Pega and our world-class sponsors in the Innovation Hub. Continue to check the PegaWorld iNspire website for the most up-to-date agenda information.

Whether you are new to Pega or an advanced user, PegaWorld iNspire offers hands-on training courses led by Pega-certified instructors to increase your knowledge of Pega’s technology. These courses are offered to PegaWorld iNspire attendees on Sunday, June 11 for a nominal fee of $200 and require pre-registration.

If you are a Client Advocacy Program member and have Pega Points, you can use them to purchase hands-on training classes (1 Pega Point = $1 USD).

Contact [email protected] to apply your points or to check your current point balance.

Click here to view the full list of hands-on training classes offered for PegaWorld iNspire 2023.

You can register for these sessions online as part of your original registration. If you wish to add training at a later date, you can go back into your registration (details in your confirmation email) and add in the classes or contact the PegaWorld iNspire registration team at [email protected] for assistance.

Please note that there is an additional cost for training classes of $200 per course. Payment is due at the time of training class registration.

Our registration team will notify you via email if an opening becomes available. If you are contacted, you may register and submit payment. To register, log into your existing registration using your email address and confirmation number. Click “Modify” located at the top of the page and follow the prompts to add your selection and process payment. Contact the PegaWorld registration team at [email protected] if you need assistance.

Yes. Please note that you can only sign up for one morning class and one afternoon class.

Yes. Refunds will be granted if the cancellation request is made by Monday, May 22, 2023. Refunds will not be granted if the cancellation request is made after this date. Refunds will also not be granted for no-shows onsite.

Pega will offer onsite certification exams at PegaWorld. Exams cost $175. There are three ways to register. Learn more on the Certification page of the PegaWorld website.

1. Online registration. Access the PegaWorld 2023 exam registration site to register online. Log in with your Pearson VUE account. If you do not have a Pearson VUE account, create one when you register online. Once you have your Pearson VUE username and password, register online to take any Pega exam at the conference.
    
2. Telephone registration. Register with a Pearson VUE call center agent. If you are in the U.S. or Canada, call toll-free (800) 433-1299. To speak with an agent outside of the U.S. or Canada, view our complete telephone list. Please indicate that you want to take the exam at the PegaWorld 2023 conference location.
    
3. On-site registration. To register on-site at PegaWorld, stop by the Pega exam location and bring your Pearson VUE account login information. You can register to take your exam the same day if space is available.

Exam start times will be strictly enforced. If you are late or miss your exam time, you will need to register for the next time slot with available space.

Pega offers additional courses outside of PegaWorld iNspire to further grow your Pega experience. A full list of courses can be found on the Pega Academy website.

Alan Trefler, Pega Founder & CEO, and former World Open Chess Tournament Champion, simultaneously challenges 15 PegaWorld attendees to a friendly game of chess in the Innovation Hub.

A limited number of event guest passes (one guest per registered attendee) are available for purchase onsite for the Welcome Reception on Sunday and the evening event on Monday at an additional cost of $150 per event. Guest passes may only be purchased for one evening event per registered attendee. Discounts do not apply. Passes are subject to the discretion of Pegasystems and subject to availability. No refunds are available for guest passes. All guests must be 21 or older to attend available events.

Guests are not permitted to attend any PegaWorld iNspire conference sessions, the Innovation Hub, meals, or events outside of the evening events purchased.

Food offerings at conference functions will accommodate a variety of dietary needs such as vegetarian, vegan, gluten free, nut free, and dairy free. Please note, offerings may be prepared in a single facility. We encourage all attendees to read food labels and to speak with event personnel if you have any questions. If you would like to request a halal or kosher meal, please email [email protected] by Friday, June 2, 2023. We may not be able to address requests received after this date.

The week prior to the conference, you will receive an email containing instructions and additional information regarding special meal pickup during the conference.

Business casual attire is suggested for all conference functions. Meeting room temperatures are cool, so we also suggest wearing layered clothing for comfort and flexibility.

Yes! We post and tweet often leading up to and during the event. We would love to hear from you too using the hashtag #PegaWorld.

Twitter: @pega
Facebook: facebook.com/pegasystems
Instagram: @pegasystems
LinkedIn: linkedin.com/company/pegasystems