Frequently asked questions

We prioritize client stories due to an overwhelming number of submissions. Pega partners who submit stories that integrate a client into their session tend to have a higher acceptance rate.

Each year, we’re asked what type of stories we are looking for. We are calling for internal and client stories that highlight how you’ve applied AI to automation, decisioning, servicing, sales, and operations to unlock human ingenuity and capacity. Emphasize exceptional outcomes and highlight how Pega technology has influenced those outcomes. Specifically, we’d love to hear how you’ve made your interactions with customers more engaging and meaningful, intelligently guided and automated sales and service, and continuously optimized your processes. For instance: Have you infused generative AI into your business? Tell us! Have you moved toward an autonomous enterprise with Process AI? We want to know! We want stories centered around:

• Personalized Engagement: In a world rife with change, and an increasingly digital landscape, we need to make personal connections to each of our individual customers. We need to make them feel heard, seen, known. We want to hear how you are providing hyper-relevant messaging, maximizing customer value, and building long-lasting relationships using AI-powered decisioning, impactful analytics, real-time data activation, and the Customer Decision Hub. In particular, how: 
  • Pega works as the decision brain in the center of your tech stack
  • You’ve transitioned from traditional marketing to next best action
  • You’ve integrated into other systems for insight and personalization
• Automating Customer Service: Service should be effortless, work should be automated, and every agent should be able to be your BEST agent. Tell us how you’ve transformed service by improving the customer experience, reducing costs, and improving agent satisfaction and productivity through hyper-personalized service and AI-powered automation. Specifically, how you’ve: 
  • Made every agent your best agent with AI and automation
  • Automated work from the contact center with AI-powered self-service 
  • Provided proactive service – predicting and acting on client needs as or before they occur
  • Transformed service without disrupting your existing operations by incrementally improving service one journey at a time 
• Streamlining Operations: In a world where the unexpected prevails, we need to work smarter. We need to be ready for anything. We’d love your story on how you have achieved rapid business value, turned intelligence into action, and embraced change by using rapid innovation techniques like low-code innovation and a Center-out™ approach; intelligent technology like process automation and Process AI; and scalable architecture like cloud or our Situational Layer Cake™. Particularly, how you:
  • Quickly build any workflow and application for fast service and effective operations
  • Reuse components across the business to scale efficiently, securely, and resolve exceptions faster 
  • Unify experiences and integrate across systems, channels, and the customer journey 
  • Improve efficiencies by continuously learning and optimizing with automation and intelligence 
• AI-powered Intelligent Sales Automation: Our businesses are built on sales. But for our sellers to be successful, they NEED to be focused on the activities and opportunities that are most likely to convert and close. That’s where Pega comes in. Tell us how you’ve used Pega’s AI-powered Intelligent Sales Automation, built on our low-code platform, to implement and adopt quickly, use AI to guide your sellers, and close more business. Easy selling? Imagine that. Tell us more about how you: 
  • Quickly implement your sales solution across your team, achieving fast time to market 
  • Inject AI and automation in your selling processes to optimize productivity and efficiency 
  • Increase user adoption across your sales automation solution    

Each submission should be engaging with a clearly articulated abstract and dedicated speaker who will lead the session. If chosen, your abstract will be published on PegaWorld.com, so it should be compelling and clearly communicate what attendees can expect from your session. Check out this past PegaWorld iNspire session to get an idea of what we’d like to see.

All applicants will be notified with a decision by late November 2023. Due to the high volume of submissions, we are unable to provide specific feedback.

Congrats! Next, you’ll begin a multi-step process to develop your presentation, working closely with your session owner. This process helps both new and experienced speakers stay on target for session delivery and ensure the best session possible.

We appreciate you taking the time to submit your ideas but unfortunately, we cannot accept them all. We keep all submissions on hand should a good speaking opportunity present itself at a future event.

This year, each session will be structured as a 45-minute breakout with 30 minutes dedicated to the content. The remaining 15 minutes will be reserved for Q&A. Be sure to get into the “how” of your journey as well as the “what” and “why.” Our attendees want all the details of your success!

Acceptance notifications will clearly articulate the capacity in which the proposal has been accepted. Although we cannot guarantee session preference type, we will do our best to accommodate where possible.

If you are passionate, knowledgeable, and armed with a great story, we encourage you to submit – even if you have never attended PegaWorld before or are new to speaking. PegaWorld iNspire welcomes first-time speakers and will provide a lot of support and encouragement along the way.