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2025 Forrester Wave™ AI Decisioning Report According to the Forrester Report, "Pega's approach is timeless – it aims to build a platform that enables enterprises to 'design for people, build for change.'" Using fact-based research and objective analysis, The Forrester Wave™ named Pegasystems a…
Pega's business orchestration and automation technologies (BOAT) platform brings orchestration, automation, and agentic AI together - so enterprise work runs end-to-end.
Pegasystems ha commissionato a Forrester Consulting uno studio sull'impatto economico complessivo (Total Economic Impact™, TEI) per esaminare il ROI potenziale delle imprese con l'applicazione Pega Customer Decision Hub.
Using a rigorous 39 criterion evaluation, Forrester researched, analyzed, and scored twelve customer service providers to help customer service leaders select the right solution for their needs. In the 2026 report, Pega was ranked as a leader and received top markets for AI assist tools for CSRs,…
Learn how AI-powered solution design collapses sales and delivery cycles, reduces rework, and accelerates enterprise software delivery from design to production.
Is it magic, or just all smoke and mirrors? As we peer into the future of customer service, we’re not just evolving; we’re revolutionizing the way businesses connect with their customers. Generative AI is the compass guiding us towards a world where every interaction is an opportunity to amaze,…
T-Mobile is one of the United States’ major wireless carriers, providing mobile phone and data services to millions of customers. The company is well known for its branding as the "Un-carrier."
All Customers Case Study Molina Healthcare redefines member and clinician experience Saved over $40M annually through increased efficiency and decreased specialization Improved end-to-end process for authorizations with automated intake and routing Improved user experience through single…
Pega's predictive and adaptive analytics, coupled with real-time data and business rules, have reduced complexities and enabled intelligent decision-making at Standard Chartered.
BT now has a versatile orchestration platform that can be used across various domains – enabling reliable, predictable, transparent, accurate, and relevant customer and employee experiences.
Using Pega Care Management, HCA Healthcare created an accelerator that allowed for rapid implementation of care management applications across multiple service lines.
AGL’s core objective was to establish strong and lasting connections with customers by leveraging advanced technologies, data analytics, and real-time insights.
Building long-term customer relationships is more important than ever before. Learn what customer lifetime value is and how to improve it to help your business.
