Pega Retail Advisor: Create amazing in-store experiences with software for retailers
Clienteling that drives an amazing in-store experience
Only 10% of organizations can move fast enough to optimize their customer’s experience. The other 90% are trying to make it happen – but they’re constantly stepping on their own toes.
Are you trying to build a great in-store experience? Good Luck! Online retailers like Amazon have made it impossible to compete, and consumers have zero incentive to leave the house – whether it’s about stores, banking, services, or showrooms – it’s easier to find what they need online.
But retail locations still have one huge advantage – people can touch and feel the physical product. The real thing – no pictures, no augmented reality. How does it look? How does it feel? Can I talk to an actual person about it? Someone knowledgeable? That’s enough to get them up and moving – if we can provide an experience that makes it easy.
With Pega Retail Advisor, you can give customers a REAL reason to leave the house – by providing a luxury experience that starts the second they walk into the store.
First, you’ll arm your employees with a clienteling application they can access from any tablet or mobile device – one that’s connected directly to Pega Marketing and it’s Customer Decision Hub. The app will have access to customer data from all your other channels – like the web, call-center, email, mobile, or social media.
With the customer looking over their shoulder, the employee will be able to look up customer accounts, schedule appointments, make product recommendations, check inventory, or execute service tasks – all from inside the mobile clienteling app.
And even if the individual doesn’t want to give their name, you can still personalize the experience – by asking them questions about what they want, so our AI can recommend what they need – then show it to them.
In-Store Experience? #TheStruggleIsReal. But with Pega Retail Advisor, your customers will want to come to the store – and you’ll use a world-class AI to blow their minds, when they do.
With Pega’s Next Best Action Advisor, you can create rich and rewarding experiences for your customers, while at the same time maximizing revenue from the call center.
According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise deployments.”
Pegasystems commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying the Pega Customer Decision Hub.
Adapt instantly with Next Best Action
Next Best Action maximizes value with real-time AI that engages each individual customer across channels.
Customer Journey Management
Pega enables a “dynamic” journey that flows with the customer – adapting in real-time.