What is low-code automation?
Low-code automation is a software development approach that uses visual interfaces and pre-built components to enable the rapid creation and deployment of applications and workflows. It allows users with little or no coding experience to build applications and automate business processes quickly and easily.
Low-code automation helps simplify the software application development process, allowing users to focus on business logic and governance rather than the underlying code. This approach can help organizations reduce development time, increase productivity, and improve collaboration between business and IT teams.
Low-code automation vs. No-code automation
- May require some coding to implement advanced solutions
- Provides more customization options, which are often necessary for complex workflows and applications
- May be required for more advanced applications like enterprise resource planning (ERP) systems or customer relationship management (CRM) apps
- Requires no coding skills
- Preferable for simple automation and basic applications
- Can handle simpler tasks like building landing pages, micro-sites, and online surveys
Low-code automation in the real world
Dedicated to becoming a trusted health partner, Elevance Health tackled the challenge of processing 40 million monthly claims. Pega's solution, Claim Intake Workflow, streamlined the process, eliminating manual tasks and unifying functionalities in a user-friendly interface. Leveraging Pega Smart Claims Engine™, Claim Intake Workflow provided real-time insights, analytics, and guided resolutions for claims examiners.
Citi revamped its forbearance process to deliver exceptional customer service. By integrating Pega Case Management, Citi achieved a 50% reduction in manual work for enrollment and a drop-in enrollment completion time reduced from 24 hours to under three seconds. The transformation enhanced risk reporting, streamlined processes, and improved data governance while delivering real-time omni-channel experiences for both agents and customers.
Bupa Australia reimagined healthcare with Pega Customer Decision Hub™, elevating customer-centric experiences. By implementing a 360-degree view of each customer and utilizing Pega’s decisioning capabilities, Bupa achieved a remarkable 50% uplift in delivery efficiency and harnessed over 127 next-best-action recommendations. Initiatives such as personalized sales pathways, optical referrals, and post-surgery recovery support resulted in substantial cost savings and enhanced customer engagement.
How to get started with low-code automation
To embark on your journey with low-code process automation, start with these essential steps:
- Identify automation opportunities: Conduct a thorough process analysis, host workshops with stakeholders, and pinpoint bottlenecks to determine tasks suitable for automation.
- Guide change management: Secure executive buy-in, emphasize potential benefits, and provide training to ensure a smooth transition. Effective communication will garner support throughout the organization.
- Leverage Pega’s low-code platform: Explore Pega’s proven low-code platform, trusted by major enterprises, to design sophisticated, automated workflows and optimize operations. Request a demo of Pega's low-code solutions to experience the platform's capabilities firsthand. Start realizing increased efficiency and streamlined processes through low-code automation.
Frequently Asked Questions about low-code automation
Yes, low-code automation is suitable for large enterprises. In fact, a study commissioned by Pega found that 94% of enterprise leaders believe that low-code automation is suitable for large enterprises. The study also found that low-code automation can help large enterprises overcome challenges and obstacles on the road to digital transformation.
Yes, low-code automation tools are designed to empower non-developers, also known as citizen developers, to build their own apps and automate workflows effectively. However, proper training and oversight are necessary to ensure that the apps and workflows created by citizen developers are built with reusability, interoperability, and scalability in mind. IT organizations that are already mature in their use of low-code tools are well positioned to provide guidance and oversight to citizen developers.
Low-code automation can be used to build a variety of applications, including web applications, mobile applications, chatbots, and more. With low-code automation, users can build applications that capture data, initiate business processes, and interact with users in the channel of their choice. Low-code automation can also be used to build integrations with other systems to obtain the data necessary to drive the process forward.
Yes, existing legacy systems can be integrated with low-code automation solutions. By leveraging existing investments and renewing legacy applications with a unified, low-code platform, enterprises can extend the life and usability of their current system without requiring costly customization.
This approach also negates the need for data migration or replication, providing visibility into operations and decision-making. Low-code platforms can also integrate with other systems and applications, allowing for seamless data exchange and automation of end-to-end business processes.