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What is Robotic Automation?

Robotic automation is software that does the rote work so that you and your employees don’t have to. For example, a robotic software can automatically fill out forms, look up information, and enter data. If your employees are focusing on these manual tasks, they have less time to focus on connecting with customers.

With Pega’s robotic automation, employees can focus on the tasks that matter most. They can focus on building relationships and making meaningful change. At its core, robotic automation brings happy employees, happy customers, which ultimately leads to more revenue for you.

If you’re curious about Pega’s robotic automation software, watch this video, and consider attending a Customer Engagement Summit near you to learn how companies are using automation software to revolutionize their CRM.


Hi, I'm Don Sherman, CTO at Pega Systems. I spend a lot of my time talking to customers about robotic automation. What's robotic automation? It's software. A software robot that does the rote work so you don't have to. Like filling in forms.

Like looking up information.

Like entering data. Because if your employees are focusing on that, they're not focusing on your customers.

Yeah, sorry to keep you waiting. Uh-huh.

Pega Robotic Automation does the grunt work for you. So your employees can focus on what people do best, talking to other people.

I could tell you how cool Pega Robotic Automation is because it collapses the screens your agents need from many down to one by interacting directly with the document object model of the underlying Windows applications direct between the .net FTK which allows for parallel multi-threaded execution far faster than traditional screen scraping because I'm kind of a nerd. And I like that stuff.

But I also care about people and revenue and customers. And that's what you get from Pega Robotic Automation, happy employees and happy customers.

Join us at a customer engagement summit near you to learn how companies across the world are using Pega Robotic Automation software to revolutionize their CRM.


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