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Using Natural Language Processing as a service with Pega

Unum successfully implemented Pega Natural Language Processing as a Service to support one of its largest contact centers, providing business users better insight into the types of requests being made by customers. Learn how Unum is using Pega's AI capabilities as a Service, and the benefits and challenges of this approach.


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Product Area: Customer Decision Hub Product Area: Pega Platform Product Area: Platform Solution Area: Customer Service Solution Area: Intelligent Automation Topic: Digital Transformation Topic: PegaWorld

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