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Using Natural Language Processing as a service with Pega

Unum successfully implemented Pega Natural Language Processing as a Service to support one of its largest contact centers, providing business users better insight into the types of requests being made by customers. Learn how Unum is using Pega's AI capabilities as a Service, and the benefits and challenges of this approach.


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Area prodotto: Customer Decision Hub Area prodotto: Pega Platform Area prodotto: Piattaforma Argomento: PegaWorld Argomento: Trasformazione digitale Sfida: Automazione intelligente Sfida: Servizio clienti
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