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Using Natural Language Processing as a service with Pega

Unum successfully implemented Pega Natural Language Processing as a Service to support one of its largest contact centers, providing business users better insight into the types of requests being made by customers. Learn how Unum is using Pega's AI capabilities as a Service, and the benefits and challenges of this approach.


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Desafío: Automatización inteligente Desafío: Servicio al cliente Tema: PegaWorld Tema: Transformación digital Área de producto: Customer Decision Hub Área de producto: Pega Platform Área de producto: Platform
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