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Using Natural Language Processing as a service with Pega

Unum successfully implemented Pega Natural Language Processing as a Service to support one of its largest contact centers, providing business users better insight into the types of requests being made by customers. Learn how Unum is using Pega's AI capabilities as a Service, and the benefits and challenges of this approach.


Balises

Défi: Automatisation intelligente Défi: Service client Groupe de produits: Customer Decision Hub Groupe de produits: Pega Platform Groupe de produits: Plateforme Thème: PegaWorld Thème: Transformation numérique
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