Simplify the Desktop
Time-consuming log-in processes. Disconnected applications. Complex customer verification processes. The cluttered desktop of your call center agents has become a source of frustration for both them and your customers. CSR’s are required to navigate countless systems and applications while also trying to deliver service experiences that translate into loyal customers and increased revenue. Pega Robotic Desktop Automation helps change all that. By optimizing and simplifying desktop applications, your agents are equipped and empowered to more effectively engage with customers and deliver the exceptional customer experience they demand. Its’s that simple.