Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Data Sheet

Bring robotic automation to your team's desktops

Download Now

Your Customer Service Representatives (CSRs) struggle to navigate their hodgepodge of disconnected desktop applications whenever they engage with customers. Distracted CSRs waste time toggling between dozens of applications to input or review customer data, frustrating both them and your customers.

It’s time to meet the rising service expectations of your customers, partners, and constituents. Gone are your days of flipping between multiple applications, causing data inconsistencies, working in isolated systems.

Pega Robotic Desktop Automation (RDA) helps your team work faster and more efficiently, simplifying and automating business processes and transactions on their desktops. It automates key tasks and workflows, so your employees can deliver an exceptional service experience by focusing on what matters most: the customer.

Customer interactions are captured with greater accuracy, resulting in benefits like:

  • Improved marketing intelligence
  • Personalized customer experiences
  • Increased agent productivity and engagement
  • A consistent CSR experience


Product Area: Robotic Process Automation Topic: Robotic Process Automation

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Explore topic
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...