Skip to main content
close Search
Close search

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Data Sheet

Bring robotic automation to your team's desktops

Download Now

Your Customer Service Representatives (CSRs) struggle to navigate their hodgepodge of disconnected desktop applications whenever they engage with customers. Distracted CSRs waste time toggling between dozens of applications to input or review customer data, frustrating both them and your customers.

It’s time to meet the rising service expectations of your customers, partners, and constituents. Gone are your days of flipping between multiple applications, causing data inconsistencies, working in isolated systems.

Pega Robotic Desktop Automation (RDA) helps your team work faster and more efficiently, simplifying and automating business processes and transactions on their desktops. It automates key tasks and workflows, so your employees can deliver an exceptional service experience by focusing on what matters most: the customer.

Customer interactions are captured with greater accuracy, resulting in benefits like:

  • Improved marketing intelligence
  • Personalized customer experiences
  • Increased agent productivity and engagement
  • A consistent CSR experience


Challenge: Intelligent Automation Product Area: Robotic Process Automation Topic: Robotic Process Automation

Related Resources

PegaWorld iNspire 2021

Virtual Event

PegaWorld iNspire | May 4, 2021

We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.

Learn more
Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.

Explore Pega Infinity