Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

Pega Co-Browse: Quick Overview and Demo

Co-browse, which is similar to screen sharing, occurs inside a browser and allows a customer service agent to directly assist a customer to navigate and use a company’s self-serve website. Surveys show that co-browse has the highest customer satisfaction rating of any support channel.

Pega co-browse is used by the health insurance exchange for the State of Washington to help members select and enroll in a chosen health plan. It starts instantly, protects the customer’s device, and masks sensitive information such as personal health information, passwords and financial data. Additionally, co-browse can connect to the customer’s desktop or mobile device.


Tags

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...