Pega Co-Browse: Quick Overview and Demo
Co-browse, which is similar to screen sharing, occurs inside a browser and allows a customer service agent to directly assist a customer to navigate and use a company’s self-serve website. Surveys show that co-browse has the highest customer satisfaction rating of any support channel.
Pega co-browse is used by the health insurance exchange for the State of Washington to help members select and enroll in a chosen health plan. It starts instantly, protects the customer’s device, and masks sensitive information such as personal health information, passwords and financial data. Additionally, co-browse can connect to the customer’s desktop or mobile device.