This global pandemic sheds light on ways to improve upon and build truly personalized customer experiences. It also gives businesses the opportunity to push, accelerate, and execute their digital transformation plans.
Businesses have learned a lot through this experience:
- 56% have increased digital transformation investment.
- 69% said that COVID-19 taught them to be more empathetic.
- 74% said that COVID-19 will permanently change the way they operate for the better.
Discover more in this infographic.
PegaWorld iNspire | May 4, 2021
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