Case Study

Faster Onboarding and Compliance

Global Onboarding and Due Diligence Time Reduced By 70 Percent

Using Pega Build for Change technology, the bank was able to automate their entire compliance process across multiple lines of the business starting in May 2012. With Pega, the bank’s global onboarding and due diligence time has decreased by 70 percent. The bank is also able to serve nearly 40 countries and 3,000 relationship managers, compliance professionals, legal, sales, trading, and credit risk. With end-toend case lifecycle management and control, manual processing has reduced been by 60 percent. Since implementing Pega KYC, there has been 100 percent improvement in compliance controls throughout the lines of business. The bank is planning to expand their Pega KYC solution throughout the rest of 2014 and 2015 to another major global line of business.


  • Industry: Financial Services
  • Industry: Consumer Banking
  • Industry: Onboarding for Retail Banking

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