Evolve the way you develop your customers' user experience

Minimize holding times – every time

In telecommunications, churn rates are at an all-time high. To stand out, BT partnered with Pega to develop a customer experience that meets every need with empathy and speed. And BT has the results to prove it.

• Understand the benefits of Pega Customer Decision Hub™
• Discover how BT significantly reduced call handling times
• See how Pega’s process helped BT achieve its business objectives