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Citi keynote at PegaWorld iNspire 2023: Citi: Driving Omni-channel, Customer-centric Experiences with Decision Science

For a bank that was founded more than 200 years ago, Citi sets the standard for digital-first client services. Join Dr. Promiti Dutta, Citi’s Head of Analytics Technology & Innovation, to hear how one of our first and oldest clients is using Pega’s latest technology to deliver on its mission of being a trusted Financial Services partner. Get the details on how decision science enables faster, deeper, wider data-driven insights to achieve superior decisions and outcomes.


Industry: Financial Services Solution Area: Customer Service Topic: AI and Decisioning Topic: Customer Engagement Topic: Customer Service Topic: PegaWorld

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