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11 pages
Supercharge your workflows with the power of AI and intelligent automation. Find out how intelligent workflows help you work smarter, adapt with ease, and accelerate digital transformation.
Supercharge your workflows with the power of AI and intelligent automation. Find out how intelligent workflows help you work smarter, adapt with ease, and accelerate digital transformation.
eBook
Case Management and BPM
14 mins read
Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.
Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.
eBook
Customer Service
10 pages
In 2020, more and more customers with reliable financial histories fell into collections – maybe for the first time ever.
The global pandemic has given businesses an opportunity to focus on improving customer engagement.
Infographic
Digital Transformation
12 pages
Learn the five steps you can take to quickly transform your customer service strategy – serving more customers today and future-proofing your business tomorrow.
Learn the five steps you can take to quickly transform your customer service strategy – serving more customers today and future-proofing your business tomorrow.
Whitepaper
Customer Service
7 pages
Learn how low-code application development platforms are the solution to the shortage of skilled developers.
How empathy, transparency, fairness, and accountability can improve AI for businesses.
Whitepaper
AI and Decisioning
Alan's picks
Explore content hand-picked by our Founder and CEO, Alan Trefler
25 pages
Based on a survey of 1,000 enterprise leaders across nine sectors and 12 countries, this report paints a vibrant picture of intelligent automation – from objectives and approaches, to obstacles and challenges – on the road to digital transformation.
Based on a survey of 1,000 enterprise leaders across nine sectors and 12 countries, this report paints a vibrant picture of intelligent automation – from objectives and approaches, to obstacles and challenges – on the road to digital transformation.
eBook
Low-Code Development
Video duration: 07:53
Learn how CNO Financial is busting silos by retiring legacy workflow – all while improving customer service with Pega.
See how Erste Group integrated over 10 back-end systems with the most modern internet platform on the market – all in record time.
Video
Compliance
Video duration: 03:14
Oi used Pega Marketing to create one unified, efficient system across 22 operations, 9,000 call center agents, and 1,000 stores, complete with AI-powered next best actions that guide an agent to make the right offer at the right time.