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11 pages
Supercharge your workflows with the power of AI and intelligent automation. Find out how intelligent workflows help you work smarter, adapt with ease, and accelerate digital transformation.
Supercharge your workflows with the power of AI and intelligent automation. Find out how intelligent workflows help you work smarter, adapt with ease, and accelerate digital transformation.
eBook
14 mins read
Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.
Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.
eBook
Customer Service
13 pages
No matter the industry, artificial intelligence is making its way into just about every business process.
The 2021 Pega Impact Report spotlights how our global teams are focused on more efficient and sustainable business operations.
Research Report
Video duration: 39:09
The pandemic accelerated digital transformation at enterprises – forcing IT teams to implement and scale technologies they weren’t planning to deploy for several years. It’s time to look beyond the immediate impact of the pandemic on IT and understand how digital transformation will shift the IT function in the coming years.
The pandemic accelerated digital transformation at enterprises – forcing IT teams to implement and scale technologies they weren’t planning to deploy for several years. It’s time to look beyond the immediate impact of the pandemic on IT and understand how digital transformation will shift the IT function in the coming years.
Webinar
Digital Transformation
Video duration: 18:36
Subtitles available
Discover how some of the most cutting-edge technologies will drastically impact the way we work, execute processes, and manage our daily lives.
The global pandemic has given businesses an opportunity to focus on improving customer engagement.
Infographic
Digital Transformation
12 pages
Learn the five steps you can take to quickly transform your customer service strategy – serving more customers today and future-proofing your business tomorrow.
Learn the five steps you can take to quickly transform your customer service strategy – serving more customers today and future-proofing your business tomorrow.
Whitepaper
Customer Service
7 pages
Learn how low-code application development platforms are the solution to the shortage of skilled developers.
How empathy, transparency, fairness, and accountability can improve AI for businesses.
Whitepaper
AI and Decisioning
Alan's picks
Explore content hand-picked by our Founder and CEO, Alan Trefler
Video duration: 19:14
Subtitles available
In this session with Pega CEO and Founder, Alan Trefler, you will discover how to take control of your future agenda, make changes to address effectiveness in the short term, and remedy complexity in the long term.
In this session with Pega CEO and Founder, Alan Trefler, you will discover how to take control of your future agenda, make changes to address effectiveness in the short term, and remedy complexity in the long term.
Video
Digital Transformation
25 pages
Based on a survey of 1,000 enterprise leaders across nine sectors and 12 countries, this report paints a vibrant picture of intelligent automation – from objectives and approaches, to obstacles and challenges – on the road to digital transformation.
Based on a survey of 1,000 enterprise leaders across nine sectors and 12 countries, this report paints a vibrant picture of intelligent automation – from objectives and approaches, to obstacles and challenges – on the road to digital transformation.
eBook
Low-Code Development
Video duration: 07:53
Learn how CNO Financial is busting silos by retiring legacy workflow – all while improving customer service with Pega.
In this session with Pega CEO and Founder, Alan Trefler, you will discover how to take control of your future agenda, make changes to address effectiveness in the short term, and remedy complexity in the long term.
In this session with Pega CEO and Founder, Alan Trefler, you will discover how to take control of your future agenda, make changes to address effectiveness in the short term, and remedy complexity in the long term.
Video
Digital Transformation
Video duration: 20:39
Subtitles available
Join Pega CTO, Don Schuerman, and Senior Product Marketing Manager, Intelligent Automation, Katie Alberti, as they explore Pega’s recent research on the future of IT.
Join Pega CTO, Don Schuerman, and Senior Product Marketing Manager, Intelligent Automation, Katie Alberti, as they explore Pega’s recent research on the future of IT.
Video
Digital Transformation
Video duration: 11:00
Subtitles available
Join Kerim Akgonul, Pega Chief Product Officer, to help you understand how you can put low code to work for your business.
Learn how T-Mobile is truly putting customers at the heart of its business.
Video
Customer Engagement
Video duration: 07:49
Subtitles available
Booking.com is on a mission to make it easier for everyone to experience the world, and pave the way to deliver on its Company Connected Service ambitions.
Booking.com is on a mission to make it easier for everyone to experience the world, and pave the way to deliver on its Company Connected Service ambitions.
Video
Personalized Customer Experiences
Video duration: 07:37
Subtitles available
Join us as Lloyds Banking Group, a 320-year-old bank with over 30 million customers, shares its digital transformation journey.
Learn how Pega Customer Service™ unifies AI and automation, enabling you to deliver transformational service.
Video
Customer Service
Video duration: 09:26
Subtitles available
Hear how Intelligent Automation unleashes intelligent workflows that bring together the people and information needed to get work done completely and correctly the first time – every time.
Hear how Intelligent Automation unleashes intelligent workflows that bring together the people and information needed to get work done completely and correctly the first time – every time.
Video
Low-Code Development
Video duration: 14:17
See real-world examples of ways you can use a one-to-one, next-best-action approach to maximize revenue growth, retain more customers, and drive long-term loyalty.
See real-world examples of ways you can use a one-to-one, next-best-action approach to maximize revenue growth, retain more customers, and drive long-term loyalty.
Video
AI and Decisioning
Video duration: 12:56
Subtitles available
Join Pega Founder and CEO, Alan Trefler, as he talks about crushing business complexity and building for lasting success.
Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega Customer Decision Hub™, and a Pega Center of Excellence to build the foundation for digital transformation and reimagine the healthcare experience for its members and providers. In this session, you’ll see how this strategy – now entering its third year – is evolving as a showcase of cost and quality improvement for Blue Shield of California’s internal operations and across the customer healthcare experience.
Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega Customer Decision Hub™, and a Pega Center of Excellence to build the foundation for digital transformation and reimagine the healthcare experience for its members and providers. In this session, you’ll see how this strategy – now entering its third year – is evolving as a showcase of cost and quality improvement for Blue Shield of California’s internal operations and across the customer healthcare experience.
Video
Customer Service
Video duration: 09:24
Cigna’s goal is to provide the right services and solutions, in the right setting, at the right time, to address the diverse health needs of customers and patients in a highly personalized way, each and every day.
