Build for Change®
The next best ideas in digital transformation.
Nolan Greene
How RPA and desktop analytics improve customer experience
Employee spotlight: Brendan – from tech writer to tech leader
Kelli Bravo
How consumerism drives transformation in health engagement
Nolan Greene
Survey reveals biggest benefits, challenges to RPA solutions
Elaine Fearnley
How personalization helps airlines make better connections
Michael Fine and Anthony Abdulla
What exactly is case management?
Gerry McCool
The challenge to “design for digital” on an enterprise scale
Mike Asebrook
Contact centers are evolving: 5 capabilities you need now
Nolan Greene
The 3 critical mistakes of RPA (and how to avoid them)
Pete Brown
Cloud: Controls and configuration tips to keep data secure
Andrew LeClair
The potential of empathetic AI
Dr. Setrag Khoshafian