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Browse our collection of fresh insights, essential new research, and more.

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Getting value from case management
11 pages

Getting value from intelligent workflows

Supercharge your workflows with the power of AI and intelligent automation. Find out how intelligent workflows help you work smarter, adapt with ease, and accelerate digital transformation.
eBook
14 mins read

The new customer service co-pilot: How conversational AI is simplifying the agent experience

Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.
eBook Customer Service

Most popular

Future of IT
Video duration: 39:09

The pandemic accelerated digital transformation at enterprises – forcing IT teams to implement and scale technologies they weren’t planning to deploy for several years. It’s time to look beyond the immediate impact of the pandemic on IT and understand how digital transformation will shift the IT function in the coming years.
Webinar Digital Transformation
Future of Marketing Challenging the Status Quo
Video duration: 37:07

Watch this virtual event packed with insightful speakers. Hear from experts like Piyush Vakil, Consulting Director and David Steuer, Managing Director from Accenture; Curig Johnston, Base Value Management and Personalization Leader at BT; and Liz Miller, Vice President and Principal Analyst at Constellation Research.
Webinar Digital Transformation
Whats-Next-For-Tech-Webinar-Final
Video duration: 18:36
Subtitles available

Discover how some of the most cutting-edge technologies will drastically impact the way we work, execute processes, and manage our daily lives.
Webinar Digital Transformation
Resetting your customer service strategy, fast
12 pages

Resetting your customer service strategy, fast

Learn the five steps you can take to quickly transform your customer service strategy – serving more customers today and future-proofing your business tomorrow.
Whitepaper Customer Service
The Four Pathways to Digital Business Transformation
Video duration: 2:01:00

Gain insights from inspiring case studies and research of over 2,000 companies to make the most of your own transformation.
Webinar Digital Transformation

Alan's picks

Explore content hand-picked by our Founder and CEO, Alan Trefler
PegaWorld iNspire 2022 keynote: Alan Trefler: Complexity Crushed – One Step at a Time
Video duration: 19:14
Subtitles available

In this session with Pega CEO and Founder, Alan Trefler, you will discover how to take control of your future agenda, make changes to address effectiveness in the short term, and remedy complexity in the long term.
Video Digital Transformation
25 pages

An enterprise view of low-code automation

Based on a survey of 1,000 enterprise leaders across nine sectors and 12 countries, this report paints a vibrant picture of intelligent automation – from objectives and approaches, to obstacles and challenges – on the road to digital transformation.
eBook Low-Code Development
Leveraging Pega to Simplify the IT Landscape While Improving the Customer Experience
Video duration: 07:53

Learn how CNO Financial is busting silos by retiring legacy workflow – all while improving customer service with Pega.
Video Customer Service
Pega Catalyst for Primerica
Video duration: 03:02

Pega Catalyst along with Accenture helped Primerica and their agents really engage with their customers during their digital transformation.
Video Digital Transformation
Siemens: One master system for global end-to-end digital transformation
Video duration: 03:23
Subtitles available

Since starting its partnership with Pega in 2015, Siemens has gone live with more than 20 projects across the globe.
Video Operational Excellence

PegaWorld Replays

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PegaWorld iNspire 2022 keynote: Alan Trefler: Complexity Crushed – One Step at a Time
Video duration: 19:14
Subtitles available

In this session with Pega CEO and Founder, Alan Trefler, you will discover how to take control of your future agenda, make changes to address effectiveness in the short term, and remedy complexity in the long term.
Video Digital Transformation
PegaWorld iNspire 2022 keynote: Don Schuerman: Reclaim Your Focus! An Interactive Session
Video duration: 20:39
Subtitles available

Join Pega CTO, Don Schuerman, and Senior Product Marketing Manager, Intelligent Automation, Katie Alberti, as they explore Pega’s recent research on the future of IT.
Video Digital Transformation
PegaWorld iNspire keynote: Kerim Akgonul: Prevailing with Technology – Featuring Live Q&A
Video duration: 11:00
Subtitles available

Join Kerim Akgonul, Pega Chief Product Officer, to help you understand how you can put low code to work for your business.
Video Digital Transformation
PegaWorld iNspire 2022 keynote: T-Mobile: Achieving True Relevance and Personalization by Putting Customers at the Center of Everything
Video duration: 10:33
Subtitles available

Learn how T-Mobile is truly putting customers at the heart of its business.
Video Customer Engagement
PegaWorld iNspire 2022 keynote: Booking.com’s Mission to Create Simplified and Connected Experiences
Video duration: 07:49
Subtitles available

Booking.com is on a mission to make it easier for everyone to experience the world, and pave the way to deliver on its Company Connected Service ambitions.
Video Personalized Customer Experiences
PegaWorld iNspire 2022 keynote: Lloyds Bank: A Digital Transformation Centered on Speed and Agility
Video duration: 07:37
Subtitles available

Join us as Lloyds Banking Group, a 320-year-old bank with over 30 million customers, shares its digital transformation journey.
Video Personalized Customer Experiences
PegaWorld iNspire keynote: Kerim Akgonul: Prevailing with Technology – Featuring Live Q&A
Video duration: 11:00
Subtitles available

Join Kerim Akgonul, Pega Chief Product Officer, to help you understand how you can put low code to work for your business.
Video Digital Transformation
PegaWorld iNspire 2022: Intro to Pega Customer Service
Video duration: 07:46

Learn how Pega Customer Service™ unifies AI and automation, enabling you to deliver transformational service.
Video Customer Service
PegaWorld iNspire 2022: Intro to Pega Intelligent Automation
Video duration: 09:26
Subtitles available

Hear how Intelligent Automation unleashes intelligent workflows that bring together the people and information needed to get work done completely and correctly the first time – every time.
Video Low-Code Development
PegaWorld iNspire 2022: Intro to One-to-one Customer Engagement
Video duration: 14:17

See real-world examples of ways you can use a one-to-one, next-best-action approach to maximize revenue growth, retain more customers, and drive long-term loyalty.
Video AI and Decisioning
The Power to Simplify: What You Need to Crush Complexity - Alan Trefler Keynote
Video duration: 12:56
Subtitles available

Join Pega Founder and CEO, Alan Trefler, as he talks about crushing business complexity and building for lasting success.
Video Digital Transformation
Real Value for Real Customers in Real Time
Video duration: 05:10
Subtitles available

Join Pega's Hayden Stafford to learn how Pega can support you in delivering real results – for your customers and your business.
Video Customer Engagement
Narrowing Down and Widening Out: Making Interactions Count at Wells Fargo - Wells Fargo Keynote
Video duration: 08:57
Subtitles available

Discover how Wells Fargo engaged customers by using a scalable, intuitive solution with powerful AI decisioning at its heart.
Video Scalability

Customer Success

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PegaWorld iNspire 2022: How Blue Shield of California is Reimagining California’s Healthcare Experience with Pega
Video duration: 07:55

Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega Customer Decision Hub™, and a Pega Center of Excellence to build the foundation for digital transformation and reimagine the healthcare experience for its members and providers. In this session, you’ll see how this strategy – now entering its third year – is evolving as a showcase of cost and quality improvement for Blue Shield of California’s internal operations and across the customer healthcare experience.