Insights on managing change

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Insights on managing change

As technology continues to accelerate the pace of change, more leading companies are choosing Pega to help them become truly digital enterprises and to stay ahead of the competition.

Sales is an ever-changing field. We’ve witnessed a significant evolution in sales methodologies over the decades,...
intelligent sales automation
Regardless of industry, two main goals are driving operational change at the enterprise level – digital...
end to end field service technology can increase customer satisfaction
There’s a lot of information and hype around using AI-powered chatbots to make better use of popular social channels...
intelligent chatbots can boost email productivity
Over the past few weeks, a Twitter joke was doing the rounds about Natural Language Processing (NLP): WHAT DO WE WANT...
intelligent chatbots understand customer context
As emerging technologies like AI and robotics have come onto the scene, businesses are feeling increased pressure to...
no-code DevOps for the business user
Think about the number of government programs funded through grants – disaster relief, social services, healthcare,...
government modernization
At some point, no matter what organization you work in, the relationship and alignment between Marketing and Sales is...
increase customer lifetime value
CRM
In the insurance industry, delivering excellent policyholder care has become a more challenging and comprehensive...
Insurance customer journey
Customer Experience