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Build for Change®

The next best ideas in digital transformation.

Reena Leone

Why your customer experience program needs an executive sponsor

Nitin Gupta

Rebuild your ad-tech stack around first-party data and intelligence

Teonna Akinsete and Kenton Hankins

The benefits of co-production

Mike Asebrook

Improved employee experience = improved customer experience

Michelle Garcia

Survey: What vehicle owners now demand from your service team

Pete Brown

Cloud: Hybrid-tenancy is replacing single and multi-tenancy

Mark Davies

Next Best Action: High-performing operating model

Kevin Billings

4 challenges CSPs will face in 2020 (and how to overcome them)

Nolan Greene

How hybrid RPA helps scale your digital workforce

Carolyn Rostetter and Dan Chamberlain

Putting customers first in product recalls

Tom Libretto and Don Schuerman

Pega Predicts: What’s next for tech in 2020

Pete Brown

Developing a future-proof integration strategy for cloud