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The best ideas now

Browse our collection of fresh insights, essential new research, and more.

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Getting value from case management
11 pages

Getting value from intelligent workflows

Supercharge your workflows with the power of AI and intelligent automation. Find out how intelligent workflows help you work smarter, adapt with ease, and accelerate digital transformation.
eBook Case Management and BPM
14 mins read

The new customer service co-pilot: How conversational AI is simplifying the agent experience

Businesses are making this a reality today with the power of conversational AI. Learn how you can improve service experiences across every interaction with Voice AI and Messaging AI.
eBook Customer Service

Most popular

Whats-Next-For-Tech-Webinar-Final
Video duration: 18:36
Subtitles available

Discover how some of the most cutting-edge technologies will drastically impact the way we work, execute processes, and manage our daily lives.
Webinar Digital Transformation
Resetting your customer service strategy, fast
12 pages

Resetting your customer service strategy, fast

Learn the five steps you can take to quickly transform your customer service strategy – serving more customers today and future-proofing your business tomorrow.
Whitepaper Customer Service
The Four Pathways to Digital Business Transformation
Video duration: 2:01:00

Gain insights from inspiring case studies and research of over 2,000 companies to make the most of your own transformation.
Webinar Digital Transformation

Alan's picks

Explore content hand-picked by our Founder and CEO, Alan Trefler
25 pages

An enterprise view of low-code automation

Based on a survey of 1,000 enterprise leaders across nine sectors and 12 countries, this report paints a vibrant picture of intelligent automation – from objectives and approaches, to obstacles and challenges – on the road to digital transformation.
eBook Low-Code Development
Leveraging Pega to Simplify the IT Landscape While Improving the Customer Experience
Video duration: 07:53

Learn how CNO Financial is busting silos by retiring legacy workflow – all while improving customer service with Pega.
Video Customer Service
Pega Catalyst for Primerica
Video duration: 03:02

Pega Catalyst along with Accenture helped Primerica and their agents really engage with their customers during their digital transformation.
Video Digital Transformation
Siemens: One master system for global end-to-end digital transformation
Video duration: 03:23

Since starting its partnership with Pega in 2015, Siemens has gone live with more than 20 projects across the globe.
Video Operational Excellence

PegaWorld Replays

 View all
The Power to Simplify: What You Need to Crush Complexity - Alan Trefler Keynote
Video duration: 12:56
Subtitles available

Join Pega Founder and CEO, Alan Trefler, as he talks about crushing business complexity and building for lasting success.
Video Digital Transformation
Real Value for Real Customers in Real Time
Video duration: 05:10
Subtitles available

Join Pega's Hayden Stafford to learn how Pega can support you in delivering real results – for your customers and your business.
Video Customer Engagement
Narrowing Down and Widening Out: Making Interactions Count at Wells Fargo - Wells Fargo Keynote
Video duration: 08:57
Subtitles available

Discover how Wells Fargo engaged customers by using a scalable, intuitive solution with powerful AI decisioning at its heart.
Video Scalability
StepChange: Embracing a Customer-first Vision to Simplify Service - StepChange Keynote
Video duration: 08:02
Subtitles available

Hear how StepChange is providing seamless customer service with journey-centric, quick, and simplified service.
Video Customer Service
Pfizer: Making Breakthroughs That Change Patients’ Lives - Pfizer Keynote
Video duration: 08:27
Subtitles available

Learn how Pfizer is undergoing a bold digital transformation to bring medicines to the world more quickly.
Video Digital Transformation
Low-code Approach to Amazing Experiences - Kerim Akgonul Keynote
Video duration: 10:25
Subtitles available

Learn how Pega's AI and automation technology can help your enterprise adapt to a constantly changing world.
Video Low-Code Development
PegaWorld iNspire 2020: The Platform for Your Platforms
Video duration: 17:19

Hear Pega Founder and CEO Alan Trefler discuss digital transformation.
Video Digital Transformation
PegaWorld iNspire 2020: Don’t Just Talk, Transform: Survive and Thrive in a Disrupted World
Video duration: 15:28

Learn to prepare for a changing market with advice from Pega and Siemens.
Video Digital Transformation
PegaWorld 2020: Center of Excellence Success: How Express Scripts is Maximizing Pega’s Impact
Video duration: 06:08

Discover the value a Pega center of excellence brings to your enterprise.
Video Digital Transformation
PegaWorld iNspire 2020: Speed, Value, and Consistency: HSBC’s Global Roll Out of Pega Marketing
Video duration: 08:48

Discover how HSBC improved customer experience and boosted revenue.
Video Personalized Customer Experiences
PegaWorld 2020: How Unilever is using Pega Capabilities to Transform Master Data across Multiple Domains and Improve User Experience
Video duration: 10:17

Discover how Unilever used Pega to reinvent its master data management.
Video Operational Excellence

Customer Success

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Always on Marketing at Vodafone Spain
Video duration: 09:25
Subtitles available

Hear how Vodafone is building long-term, more sustainable relationships – all with always-on marketing and hyper-personalization.
Video AI and Decisioning
Google Leverages Pega Robotic Process Automation to Scale Data Center Access Requests
Video duration: 07:11
Subtitles available

See how Google uses Pega to optimize efficiency and meet deadlines – all while scaling data center access requests.
Video Business Agility
Leveraging Pega to Simplify the IT Landscape While Improving the Customer Experience
Video duration: 07:53

Learn how CNO Financial is busting silos by retiring legacy workflow – all while improving customer service with Pega.
Video Customer Service
Digitization of Back-office: Automated Client Onboarding & KYC Reviews in Less Than Six Months
Video duration: 12:36
Subtitles available

See how Erste Group integrated over 10 back-end systems with the most modern internet platform on the market – all in record time.
Video Compliance
Oi: Making complex marketing simpler and more effective
Video duration: 03:14